Disgraceful service from Ons Winkel

I needed to purchase a 2nd hand washing machine just to use until February, as my new one is being used by tenants at this point. My nephew found me one at Ons Winkel in Aston Manor which is a charity shop and a franchise of Solidarity. They guaranteed him that it worked and he immediately paid for it, either with his card or a direct transfer, which I then transferred the money back to him. Tuesday last week I went and collected it and was guaranteed that if it did not work I could return it. I arranged with Bergen’s appliances to collect my old one for spares and connect the one from Ons Winkel for me. The on switch lit up and put the soap and sta soft in and the water wouldn’t pump into the machine. The wash cycle dial also didn’t work. I returned the machine on the Thursday only to be told that seeing as though the money had been transferred into their bank account they couldn’t refund me. I then got hold of one of Solidarities directors only to be told that the payment would on be transferred to my account this coming week. (from the 16th onward). In the background my nephew was speaking to Johan Botha who is the owner and we requested they send the machine to Bergen’s to test and were told that the machines wiring and motor were broken. He was then told that the payment would have been made on Friday or yesterday. Apparently Johan was on leave. The fact that we live in an advanced technological age, the payment could have been made from anywhere in the world. I am highly disgusted at the professionalism not just of the owner but the staff too. I had to ask someone to assist me when I walked into the shop the first and second time