Poor Service OntheMove Logistics

OnTheMove Logistics – Failure to Deliver Service or Refund Service period: January–March 2026 Customer: David (Magoebaskloof, Limpopo) Service requested: Collection of furniture in Bapsfontein and delivery to Magoebaskloof

Summary of My Experience I am posting this to warn other consumers about my experience with OnTheMove Logistics, who failed to provide the service I paid for and have still not refunded me despite repeated requests.

Timeline of Events 16 January 2026 – Deposit Paid I contacted OnTheMove Logistics in early January for a quotation to collect a furniture item in Bapsfontein and deliver it to Magoebaskloof. They quoted R1 300 (VAT included) for a shared load scheduled for 23 January 2026, including insurance, labour, and delivery tracking. I was told I needed to pay a 50% deposit before they would visit the premises to view the item. I paid the deposit on 16 January. Request for Full Payment Before Any Service Despite no visit or collection taking place, I was contacted via WhatsApp and asked to pay the remaining 50%. This was contrary to their own written terms, which stated the balance was due after packing and before departure. Trusting their assurances, I paid the full amount on 16 January. 23–26 January – No Visit, No Collection The scheduled shared‑load date of 23 January came and went with no visit, no collection, and no proactive communication.By 26 January, they still had not visited the premises as promised. 7 February – Still No Service Delivered By 7 February, more than three weeks after full payment, there had still been no visit, no collection, and no service of any kind. I eventually had to collect the item myself while returning from KZN, at my own cost.

Refund Attempts Ignored 8 February – Written Refund Requested I submitted their refund request form on 8 February. Follow‑up Attempts I followed up repeatedly via WhatsApp on: 22 February 3 March 6 March 11 March As of 14 March 2026, no refund has been paid and no satisfactory explanation has been provided. Impact I paid 100% upfront for a service that was never delivered. I incurred additional costs to collect the item myself. I have spent 5 weeks trying to recover my money. Communication has been inconsistent and unprofessional.

My Request I am requesting: - A full refund of all amounts paid, since no service was rendered. - An explanation for the failure to honour the agreed service date. - Improved transparency for future customers regarding payment terms and service reliability. Until this matter is resolved, I cannot recommend OnTheMove Logistics to anyone.