Open Circle Solutions cannot deliver on their commitments

At the end op March 2023 we accepted a proposal supp**** by Anton Koekemoer from Open Circle Solutions to add new services to our existing website and social media pages. This proposal was shaped and formed after a lot of meetings and deliberation over 6 months. We desperately needed to add new services to our website. The quote was little short of R25k. We payed them 50% deposit.

After 3 months it seemed that nothing was happening on our account. Only after inquiring on their progress, Anton Koekemoer from Open Circle Solutions informed me that they are done with the SEO and will invoice us for the outstanding 50% because the scope of the work was completed.

This was a total shock there wasn't even one new service added to any of our marketing channels as set out in the proposal. I asked Anton Koekemoer from Open Circle Solutions to go thru the scope of work with me, and to show me how the work was done and also for me to understand how the new setup worked. Anton Koekemoer the Managing Director of Open Circle Solutions refused. He insisted that I had to pay the outstanding 50% of the invoice before he will show me that the work was completed.

I then asked Anton Koekemoer where the new services was added to our website. He rep**** that it was not included in the proposal and he will quote me on adding these services separately. In reply I sent him his email where he said a to new page and update the contact us page was included in the proposal. Anton Koekemoer then agreed on a meeting with his teem. In this meeting he commissioned David Schlebusch from Open Circle Solutions to add these pages.

On the 10th of June 2023 I sent a mail to Anton Koekemoer and his teem to give them notice of non performance. They still did not complete the entire scope of work and I will therefore cancel the agreement and requite a refund for the deposit, if they do not finish the job ASAP. This is where the true nature of the Open Circle Solutions management started to manifest.

Ruan Strydom from Open Circle Solutions contacted me via email. I laid out my entire grievance to him in hope that he will understand and try to rectify the problem. No! he attacked me and issued a invoice of an additional R8K this was apparently for additional work done(new services page and update of the contact us page). Ruan Strydom from Open Circle Solutions also supp**** me with *****ulent proof that some of the scope of the work was done. It did not even represent half of the scope of work. When I showed him that he was in the wrong with written proof he supp****, He just rep**** that he will not reason with me because I have "a victim mentality".

In addition to the insults, *****ulent proof and refusing to go thru the scope of work so that I can show them that the work wasn't completed. Ruan Strydom from Open Circle Solutions gave me a bogus invoice to intimidate me and the most horrible of all, Ruan Strydom and teem from Open Circle Solutions removed 14 pages from our website on the 11the of June 2023 in retaliation.

Don't make the same mistake I did by trusting Open Circle Solutions.