Openview lack of support

This is now 24 hours later and I have not received a word from openview to solve an error on my decoder. I thought I will use Openview to replace Multisource (DSTV), but seeing there response of no assistance, I regret in purchasing the decoder. I suppose I will have to look further for a DSTV replacement after Multisource announced the cancellation of of some of my favourate channels.