Terrible ISP with poor turnaround times

Openweb is a horrible internet service provider with terrible turnaround times and a non existent support Helpdesk when you need them. They take their own sweet time to respond and it is run like a side hustle rather than a proper functioning business and you must pay R29 extra if you need their support Helpdesk to read your tickets or emails. I ended up cancelling their service because you send emails and create support tickets for correction of details and they simply ignore it all and lie that they have done stuff when they clearly haven’t done so. I will never use them ever again. Now imagine need internet connectivity and someone is busy dragging themselves instead of helping you expeditiously - I am horrified. I should in hindsight have seen it coming though because even when I signed up a year ago, I experience similar poor customer service