DISSAPOINTED WITH REPAIR / REPLACE PROCESS

Dear Oppo Customer Service, I hope this message finds you well. I am writing to formally lodge a complaint regarding my Oppo Reno 13G, which I purchased with the understanding that it is water-resistant up to 2 meters for 30 minutes. Based on this specification, I used the device within what I believed to be its advertised limits. Unfortunately, the phone has since suffered water damage. I am extremely disappointed that my claim for repair or replacement has been declined. The advertised water resistance strongly influenced my decision to purchase this device, and I trusted that it would perform accordingly under normal conditions as specified. What makes this situation even more disappointing is that I have been a loyal Oppo customer for many years. My son and I both used the Oppo Reno 7 5G for approximately three years, and my husband used the Oppo Reno 8 — all of these devices were purchased under my name. Because of this positive experience with your brand, I was particularly excited when a waterproof model became available. In fact, my son previously took his Oppo device to Thailand and was able to take beautiful underwater photos at the islands without any issues at all. This further reinforced my trust in Oppo’s quality and durability, making this current situation even more upsetting. Given that the device failed despite being used within the stated limits, I believe this matter warrants urgent reconsideration. I respectfully request that Oppo review my case and provide a fair resolution, whether through repair, replacement, or a detailed explanation supported by technical findings. I am happy to provide proof of purchase, service reports, or any additional information required to assist in this process. I trust that Oppo values its loyal customers and stands behind the quality of its products. I look forward to your prompt response and a satisfactory resolution. Kind regards,

Thanking you

Sally De Bruyn