Disappointed.

I ordered a pair of glasses from Optically on 23 October 2019. By 25 October 2019, the status of my order had not changed, I left it initially but then decided to contact support@optically.co.za

The response was that they did not get my prescription. So, I sent a copy of the actual optometrists prescription via email.

Finally, my order status started changing. I received my glasses on Monday, 25 November 2019. The left lens is incorrect and confirmed to be incorrect by my optometrist.

I've tried making contact via email to support@optically.co.za but I am being blind-sighted by the company. I emailed to indicate that the glasses were faulty, and received a "corporate response" asking me if I am happy with my glasses. They didn't bother to read my message.

How do I return these glasses? How do I demand a refund or replacement (with the correct prescription)!

When I received the glasses there was no indication on any documentation of the manufacture of the glasses nor any indication of what these lenses are set to. EXTREMELY bad service in my opinion.

So many many things have gone wrong with the ordering and supply of these glasses that I will never again order via them.