OR
Optimum Removals (Pty) Ltd
Claimed Business
OR
Optimum Removals (Pty) Ltd
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#23Ranked In Transportation & Logistics
0 NPSUnlikely
Ranking
#23
in Transportation & Logistics
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Kaashif M
1 reviews | Active since Jan 2020
9 Jul 2020, 08:09
DO NOT USE - DO NOT USE - DO NOT USE - DO NOT USE - DO NOT USE - DO NOT USE
Useless. Do NOT use. Their documentation advises that items will be collected 5 days before delivery. I requested delivery on 1 July yet my goods were collected on 19 June. Had to rush to get everything sorted for delivery from CPT to JHB. They insist on the full fee upfront of R5000, which we dispute and counter with R2500, and finally settle on R3000. Already sounds dodgy. The website claims that they pride themselves on communication, yet only when we called to establish to status of the delivery on 30 June were we advised that it was delayed to 2 July. Apparently things in Darling couldn't be collected and the truck had to go back. How was that my problem? Expecting delivery on 2 July, I took two days of leave to receive and unpack. Only to get a call explaining that the truck broke down. Again, why is that my problem? Delivery is now promised for 3 July between 13:00 and 14:00. 3 July, window for delivery comes and goes. Truck arrives at 14:30 without the bakkie we paid extra for because such a big truck would not be allowed in the complex. The staff on the truck are completely unaware of the arrangements. I call Quinton, who says that he only just arranged one because he didn't know what time the truck would be ready. Don't they liaise between themselves? I express my frustration to Quinton who literally says to me "what must I do?". He then arranged for someone to come from PTA to JHB, so add on another hour of waiting. Even though we paid an additional R1600 to hire this bakkie, I get a guy with a volvo and a trailer. Steer clear of this useless company. You're bound to be disappointed.
Helpful (0)
|Replies (0)KM
Kaashif M
1 reviews | Active since Jan 2020
9 Jul 2020, 08:09
DO NOT USE - DO NOT USE - DO NOT USE - DO NOT USE - DO NOT USE - DO NOT USE
Useless. Do NOT use. Their documentation advises that items will be collected 5 days before delivery. I requested delivery on 1 July yet my goods were collected on 19 June. Had to rush to get everything sorted for delivery from CPT to JHB. They insist on the full fee upfront of R5000, which we dispute and counter with R2500, and finally settle on R3000. Already sounds dodgy. The website claims that they pride themselves on communication, yet only when we called to establish to status of the delivery on 30 June were we advised that it was delayed to 2 July. Apparently things in Darling couldn't be collected and the truck had to go back. How was that my problem? Expecting delivery on 2 July, I took two days of leave to receive and unpack. Only to get a call explaining that the truck broke down. Again, why is that my problem? Delivery is now promised for 3 July between 13:00 and 14:00. 3 July, window for delivery comes and goes. Truck arrives at 14:30 without the bakkie we paid extra for because such a big truck would not be allowed in the complex. The staff on the truck are completely unaware of the arrangements. I call Quinton, who says that he only just arranged one because he didn't know what time the truck would be ready. Don't they liaise between themselves? I express my frustration to Quinton who literally says to me "what must I do?". He then arranged for someone to come from PTA to JHB, so add on another hour of waiting. Even though we paid an additional R1600 to hire this bakkie, I get a guy with a volvo and a trailer. Steer clear of this useless company. You're bound to be disappointed.
0
Replies (0)MK
Magdel K
1 reviews | Active since Jan 2020
15 Jul 2019, 04:44
Bad removal experience
A very bad experience. No professionalism. They did not keep to the arrival time schedule, without any communication. Arriving late there was not enough space in truck, so they offered to load half of my load. They did not have an inventory with them, so the owner questioned my inventory list. Because of late arrival the loading was done in darkness and they had to borrow a flashlight from me because they had no lighting. My load was squeezed in to the back of the truck. The day they had to deliver they again arrived late. Some of my furniture were damaged because of being squashed in. They damaged my wardrobe mirrow, which they offered to repair. Now after 7 weeks I am still without my mirror. Each time I phone Quinton, there is an excuse.
Helpful (0)
|Replies (0)MK
Magdel K
1 reviews | Active since Jan 2020
15 Jul 2019, 04:44
Bad removal experience
A very bad experience. No professionalism. They did not keep to the arrival time schedule, without any communication. Arriving late there was not enough space in truck, so they offered to load half of my load. They did not have an inventory with them, so the owner questioned my inventory list. Because of late arrival the loading was done in darkness and they had to borrow a flashlight from me because they had no lighting. My load was squeezed in to the back of the truck. The day they had to deliver they again arrived late. Some of my furniture were damaged because of being squashed in. They damaged my wardrobe mirrow, which they offered to repair. Now after 7 weeks I am still without my mirror. Each time I phone Quinton, there is an excuse.
0
Replies (0)RJvR
Rudi Jansen van Rensburg
1 reviews | Active since Jan 2020
13 Feb 2019, 17:35
Happy customer
The guys from Optimum Removals assisted me in moving down to Cape Town from Pretoria. The gave me a very competitive quotation and all my belongings arrived at my new home undamaged and on time. They were very professional and I would surely recommend them.
Helpful (0)
|Replies (0)RJvR
Rudi Jansen van Rensburg
1 reviews | Active since Jan 2020
13 Feb 2019, 17:35
Happy customer
The guys from Optimum Removals assisted me in moving down to Cape Town from Pretoria. The gave me a very competitive quotation and all my belongings arrived at my new home undamaged and on time. They were very professional and I would surely recommend them.
0
Replies (0)