Extremely disappointing service and poor communication

My experience with Optique Optometrist Randburg has been incredibly frustrating and disappointing.

I went in for an eye test on 19 November, selected my frames, and was told my glasses would be ready within 5–10 working days. Two weeks passed with no communication at all — no call, no message, no update on the ETA.

I eventually followed up myself, only to be told they would “check with the lab” to see how far my glasses were. Then, almost three weeks later, I received a call saying I now need to come back and choose a new frame because the original one doesn’t fit my lenses. It’s honestly shocking that this was only picked up after weeks of silence.

The lack of urgency, accountability, and communication is unacceptable. At no point was I proactively updated — everything only happened after I chased them.

What made the experience even more uncomfortable is that I was left feeling overlooked and not taken seriously as a customer. The service I received felt dismissive, and it’s hard not to question whether I would have been treated differently if I were someone else. No customer should leave feeling like that.

Overall, this was a very poor customer experience, and I would not recommend this branch to others. People deserve better communication, respect, and professionalism — especially when dealing with something as important as their eyesight