Deeply Disappointed – Vehicle Damaged, Poor Conduct, and No Accountability

Our experience with OR Tambo Premium Parking on 12 April 2025 was frustrating and unacceptable. We entrusted our company vehicle to what we believed to be a secure, professionally managed facility. Unfortunately, the vehicle was returned to us with damage following a car wash, damage for which no responsibility has been taken.

The situation was made worse by the behaviour of the driver who returned our vehicle. He drove recklessly, cutting in front of another vehicle at speed, then immediately launched into a rehe****d explanation suggesting we should complain, before we had even assessed the situation. His repeated physical contact (tapping us on the shoulder with the back of his hand) was both inappropriate and invasive. He also failed to count the money we gave him and did not appear to meet basic hygiene standards, which raised further concerns.

To confuse matters further, the driver told us we should claim from the car wash provider, even though our contract and payment were with OR Tambo Premium Parking, not a subcontractor. This only added to the lack of professionalism and accountability.

Despite reporting the incident immediately and receiving a promise of follow-up from their finance department, no action has been taken. Our written follow-ups on 22 April and again in early May have been ignored entirely. This silence from a so-called “premium” service provider is unacceptable.

We commend the lady at reception who assisted us on the day—she was kind, attentive, and the only redeeming part of the experience. Her professionalism stood in stark contrast to the rest of the encounter.

As a registered tourism operator, we rely on dependable partners to ensure the safety of our guests and assets. OR Tambo Premium Parking has failed to meet even the most basic standards of professionalism and care. We are left with no choice but to escalate this matter to tourism authorities and regulatory bodies, and to inform our clients and partners in line with our obligations under the Protection of Personal Information Act (PoPIA).

We strongly caution fellow travellers, tour operators, and the wider tourism industry to reconsider using this service until significant improvements are made in both conduct and customer accountability.