MS
Marinus S
Active since Jan 2024
3
Reviews
0
Industries
Reviews
3 reviews11 months ago
Extremely Poor Service from First Group SA – Financial Repercussions Due to Mismanagement by Accounts Department
We wish to formally express our deep dissatisfaction with the manner in which our membership account has been managed by First Group SA, particularly by their Accounts Department. Despite numerous emails, telephone calls, and even recorded conversations—during which it was confirmed on several occasions that no outstanding balance existed our account was inexplicably blacklisted without prior notice. This decision has had serious financial repercussions, including the rejection of a finance application that directly affects our business. It is important to note that this membership is held for private use, yet the impact has extended into professional and commercial spheres. This outcome was entirely avoidable had the matter been handled with even basic competence. We submitted all required proofs of payment and made repeated requests for a clear, detailed allocation of funds paid. Instead of receiving clarity, we were provided with vague summaries and experienced continued silence. Our email dated 3 February 2025, requesting explicit clarification, remains unanswered. Additionally, commitments made by the Accounts Department to resolve the issue have still not been fulfilled as of today. We also wish to express our regret in transferring our membership from Flexiclub, with whom we enjoyed a trusted and professional relationship for over 36 years. Had we known this transition would be so poorly executed and managed, we would never have agreed to proceed. It is deeply concerning that First Group SA and Premier Private do not offer a formal complaints email channel, and we no longer have confidence in telephone correspondence, where we are required to speak with a different consultant each time, resulting in no accountability and no continuity. The treatment of long-standing members in this manner is unacceptable. Given the lack of internal accountability and effective communication channels, we are now compelled to pursue resolution through public and legal avenues.
0 replies
11 months ago
Deeply Disappointed – Vehicle Damaged, Poor Conduct, and No Accountability
Our experience with OR Tambo Premium Parking on 12 April 2025 was frustrating and unacceptable. We entrusted our company vehicle to what we believed to be a secure, professionally managed facility. Unfortunately, the vehicle was returned to us with damage following a car wash, damage for which no responsibility has been taken. The situation was made worse by the behaviour of the driver who returned our vehicle. He drove recklessly, cutting in front of another vehicle at speed, then immediately launched into a rehe****d explanation suggesting we should complain, before we had even assessed the situation. His repeated physical contact (tapping us on the shoulder with the back of his hand) was both inappropriate and invasive. He also failed to count the money we gave him and did not appear to meet basic hygiene standards, which raised further concerns. To confuse matters further, the driver told us we should claim from the car wash provider, even though our contract and payment were with OR Tambo Premium Parking, not a subcontractor. This only added to the lack of professionalism and accountability. Despite reporting the incident immediately and receiving a promise of follow-up from their finance department, no action has been taken. Our written follow-ups on 22 April and again in early May have been ignored entirely. This silence from a so-called “premium” service provider is unacceptable. We commend the lady at reception who assisted us on the day—she was kind, attentive, and the only redeeming part of the experience. Her professionalism stood in stark contrast to the rest of the encounter. As a registered tourism operator, we rely on dependable partners to ensure the safety of our guests and assets. OR Tambo Premium Parking has failed to meet even the most basic standards of professionalism and care. We are left with no choice but to escalate this matter to tourism authorities and regulatory bodies, and to inform our clients and partners in line with our obligations under the Protection of Personal Information Act (PoPIA). We strongly caution fellow travellers, tour operators, and the wider tourism industry to reconsider using this service until significant improvements are made in both conduct and customer accountability.
0 replies
28 months ago
Unreliable Service and Lack of Resolution
I am writing this review to express my extreme dissatisfaction with the service provided by Letaba Wireless. Our company has been experiencing persistent internet issues, and despite numerous attempts to seek assistance, the situation remains unresolved. The problems began before my communication on 20 December, and despite previous assurances, the internet service continues to be unreliable, causing significant disruptions to our daily operations. The lack of responsiveness from Letaba Wireless is particularly frustrating and has been a source of ongoing concern. Our attempts to contact the Technical team between 23 December and 26 December were met with minimal effect. Subsequent calls to the Hoedspruit branch on 26 December and 28 December yielded little progress. Despite assurances from Corne Venter on 28 December that a technician would be dispatched, the promised resolution within a 5-day timeframe has not materialized. What is especially disappointing is the contradictory information provided by Letaba Wireless staff. While William had acknowledged the need for a technician on 25 December, it was later revealed by Corne that no technician had been logged for our query. This lack of internal communication and failure to follow through on commitments is unacceptable. Our reliance on Letaba Wireless is significant, as it directly impacts our business operations, safety, and service expectations. We have emphasized the urgency of the situation, considering the critical role Letaba plays in keeping our business operational and ensuring our safety on the farm where cell phone communication is not available. The lack of a timely and effective response has not only hampered our business operations but also put our guests, business, and safety at risk. As a paying customer, we expect a level of service that aligns with the commitment we have made to Letaba Wireless. Unfortunately, this expectation has not been met. I urgently request Letaba Wireless to address this matter with the utmost priority and provide a swift resolution to the internet service issues we are currently experiencing. Our guests, business operations, and safety are all at stake, and the current situation is untenable. We insist on a response that includes a clear solution, timeline, and commitment to resolving the issues promptly. The cooperation and understanding of Letaba Wireless in this matter are crucial for the smooth functioning of our business. This review serves as a testament to the unsatisfactory service we have received, and we hope that Letaba Wireless takes immediate action to rectify the situation. Our experience highlights the need for improvement in communication, follow-through, and commitment to customer satisfaction.
0 replies
Review Distribution
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4 Star
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2 Star
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1 Star
3 (100%)