Orange River rafting lodge Country hotels disaster

We booked and paid for a full day of river rafting including lunch. My family included me, my wife, and two daughters. We received a half-day rafting with a half-day group and no lunch, and I paid R1200 for lunch alone. (the guide also lost our group) The camp ablutions had no water and men and women shared one toilet with no water. Only two buckets. Men used the woman's bathrooms. The electricity went out as well and a small generator was started much later and only offices were supplied. My fridge was hot and the food went bad. After three emails and one call still no feedback since 2 January.