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The Organic Station
Claimed Business
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AI Review Summary
Based on recent customer reviews, The Organic Station receives overwhelmingly negative feedback centred on non-delivery of paid orders and an almost complete absence of customer communication. Customers consistently report that phones go unanswered, emails are ignored, and WhatsApp messages receive no reply. Many reviewers describe waiting weeks or months without receiving products, only to face further delays when requesting refunds. Several customers warn that items shown as in stock on the website are actually unavailable after payment is accepted, raising serious trust concerns about the legitimacy of the operation.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-64
Recommended: Unlikely
Review Distribution
1|18 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About The Organic Station
Based on recent customer reviews, The Organic Station receives overwhelmingly negative feedback centred on non-delivery of paid orders and an almost complete absence of customer communication. Customers consistently report that phones go unanswered, emails are ignored, and WhatsApp messages receive no reply. Many reviewers describe waiting weeks or months without receiving products, only to face further delays when requesting refunds. Several customers warn that items shown as in stock on the website are actually unavailable after payment is accepted, raising serious trust concerns about the legitimacy of the operation.
The Organic Station has a TrustIndex of 0 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. Hellopeter has tracked The Organic Station across 18 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAT
Amanda T
1 reviews | Active since Jan 2020
2 Mar 2026, 08:59
The Organic Station is a ****.
The Organic Station is a ****. Please don't buy from them. I bought products from them because they were the only ones who stocked the products I needed. I have not received any products. They don't answer emails or phones. Don't trust the reviews on their website.
Helpful (0)
|Replies (0)AT
Amanda T
1 reviews | Active since Jan 2020
2 Mar 2026, 08:59
The Organic Station is a ****.
The Organic Station is a ****. Please don't buy from them. I bought products from them because they were the only ones who stocked the products I needed. I have not received any products. They don't answer emails or phones. Don't trust the reviews on their website.
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Replies (0)JG
Jolene G
1 reviews | Active since Jan 2020
27 Jan 2026, 16:53
Terrible Service
Extended waiting periods for delivery and when you finally decide to cancel you are forced to open a Bobpay account which basically entails the same process as if opening a bank account. Needless to say they can keep the money since I've had no joy in my request for repayment into the account from which I made payment and I am certainly not opening an account I never intended or will never use again.
Helpful (0)
|Replies (0)JG
Jolene G
1 reviews | Active since Jan 2020
27 Jan 2026, 16:53
Terrible Service
Extended waiting periods for delivery and when you finally decide to cancel you are forced to open a Bobpay account which basically entails the same process as if opening a bank account. Needless to say they can keep the money since I've had no joy in my request for repayment into the account from which I made payment and I am certainly not opening an account I never intended or will never use again.
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Replies (0)BG
Bill G
1 reviews | Active since Jan 2020
26 Jan 2026, 09:25
How I got a Refund in 33 Minutes from The Organic Station - Try it!
Here's how to get a refund fast. I placed an order 3 Jan no delivery by 26 Jan. Tried calling nor reply went to voicemail. Contacted on WhatsApp - no reply. So I wrote to their payment providers complainign about them and cc'ed the business. Got a refund and cancelled order notification within 5 minutes. Am placing a copy of my email to BobPay below FYI - try this - it might also work for you. Bill Gee Sent: Monday, 26 January 2026 10:27 To: 'support@bobpay.co.za' <support@bobpay.co.za> Subject: FW: MERCHANT COMPLAINT - ORGANIC STATION Greetings this is Bill Gee. Am writing to complain and request a refund from your merchant TheOrganicStation.co.za. I placed an order using BobPay on 3 Jan 2026 – the Order OS6096 confirmed same day - transaction screenshot attached. I have received nothing and they are not answering their phones or WhatsApp requests for information three weeks later. I not that there are many complaints about non-delivery and rudeness and promised refunds not received on HelloPeter see 100% negative reviews on https://www.hellopeter.com/organic-station. Your providing such a business with payment facilities reflects badly on BobPay. Hope to hear from you soonest Bill Gee *** 33 minutes later *** 11:06 from Bob Pay <no-reply@bobpay.co.za> Payment refund processed Hi, We confirm that this payment has been refunded to the customer. Transaction details Amount R391.15 Recipient The Organic Station Item name The Organic Station Refund type Card payment refund
Helpful (0)
|Replies (0)BG
Bill G
1 reviews | Active since Jan 2020
26 Jan 2026, 09:25
How I got a Refund in 33 Minutes from The Organic Station - Try it!
Here's how to get a refund fast. I placed an order 3 Jan no delivery by 26 Jan. Tried calling nor reply went to voicemail. Contacted on WhatsApp - no reply. So I wrote to their payment providers complainign about them and cc'ed the business. Got a refund and cancelled order notification within 5 minutes. Am placing a copy of my email to BobPay below FYI - try this - it might also work for you. Bill Gee Sent: Monday, 26 January 2026 10:27 To: 'support@bobpay.co.za' <support@bobpay.co.za> Subject: FW: MERCHANT COMPLAINT - ORGANIC STATION Greetings this is Bill Gee. Am writing to complain and request a refund from your merchant TheOrganicStation.co.za. I placed an order using BobPay on 3 Jan 2026 – the Order OS6096 confirmed same day - transaction screenshot attached. I have received nothing and they are not answering their phones or WhatsApp requests for information three weeks later. I not that there are many complaints about non-delivery and rudeness and promised refunds not received on HelloPeter see 100% negative reviews on https://www.hellopeter.com/organic-station. Your providing such a business with payment facilities reflects badly on BobPay. Hope to hear from you soonest Bill Gee *** 33 minutes later *** 11:06 from Bob Pay <no-reply@bobpay.co.za> Payment refund processed Hi, We confirm that this payment has been refunded to the customer. Transaction details Amount R391.15 Recipient The Organic Station Item name The Organic Station Refund type Card payment refund
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Replies (0)BF
Bronwyn F
1 reviews | Active since Jan 2020
1 Dec 2025, 11:27
Don’t do it!!!
I had a horrible experience, waited super long and then got treated badly over the phone and they told me they will refund me which they did thank God! Avoid this business and actually can we get it shut down please because the reviews on here are horrible and there’s no reason this business should still be existing!
Helpful (0)
|Replies (0)BF
Bronwyn F
1 reviews | Active since Jan 2020
1 Dec 2025, 11:27
Don’t do it!!!
I had a horrible experience, waited super long and then got treated badly over the phone and they told me they will refund me which they did thank God! Avoid this business and actually can we get it shut down please because the reviews on here are horrible and there’s no reason this business should still be existing!
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arnell B
1 reviews | Active since Jan 2020
4 Nov 2025, 06:21
The INORGANIC ORGANIC STATION
I assume the WhatsApp contact for this company named Wayne is the owner whose promises of a REFUND came to nought. An out-of-stock item remained out of stock for a very long time. After more than two months I opted for a replacement / swop for smaller 100ml bottles. My request even for a swop came to nought. I diplomatically requested that the swop coincide with my return trip from overseas which also fell on deaf ears. I received a long-winded message about how he was inundated and trying to manage his online business + what i assume to be a full-time job. Eventually he asked for my banking details. AFTER TWO WEEKS he has still not credited me. Yesterday morning early I gave him until close of business Monday to refund me which has not happened. Now if a R400 refund cost so much effort without a positive outcome I certainly would NEVER support this business ever again. The "business" that cannot afford a R400 refund should not be in business as it fails hopelessly on customer service & more importantly there can NEVER be any TRUST is what consumers are generally weary of when purchasing online. I urge potential customers to be weary when supporting this online store.
Helpful (0)
|Replies (0)aB
arnell B
1 reviews | Active since Jan 2020
4 Nov 2025, 06:21
The INORGANIC ORGANIC STATION
I assume the WhatsApp contact for this company named Wayne is the owner whose promises of a REFUND came to nought. An out-of-stock item remained out of stock for a very long time. After more than two months I opted for a replacement / swop for smaller 100ml bottles. My request even for a swop came to nought. I diplomatically requested that the swop coincide with my return trip from overseas which also fell on deaf ears. I received a long-winded message about how he was inundated and trying to manage his online business + what i assume to be a full-time job. Eventually he asked for my banking details. AFTER TWO WEEKS he has still not credited me. Yesterday morning early I gave him until close of business Monday to refund me which has not happened. Now if a R400 refund cost so much effort without a positive outcome I certainly would NEVER support this business ever again. The "business" that cannot afford a R400 refund should not be in business as it fails hopelessly on customer service & more importantly there can NEVER be any TRUST is what consumers are generally weary of when purchasing online. I urge potential customers to be weary when supporting this online store.
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Replies (0)ES
Erica S
1 reviews | Active since Jan 2020
20 Oct 2025, 12:57
Do not order from them!
Poor customer service! Wish I'd read the reviews before I ordered, but was desperate. They were the only company with the herbs that we needed, in stock. Or that's what their website showed. After I paid, I received an email stating that the product is out of stock and it would take up to 10 days. After 10 days, still no delivery! I emailed them and response was that they'll check and get back to me. Another week passed and absolutely no feedback from them. My emails are just ignored. Have now asked for refund. Let's see what happens
Helpful (0)
|Replies (0)ES
Erica S
1 reviews | Active since Jan 2020
20 Oct 2025, 12:57
Do not order from them!
Poor customer service! Wish I'd read the reviews before I ordered, but was desperate. They were the only company with the herbs that we needed, in stock. Or that's what their website showed. After I paid, I received an email stating that the product is out of stock and it would take up to 10 days. After 10 days, still no delivery! I emailed them and response was that they'll check and get back to me. Another week passed and absolutely no feedback from them. My emails are just ignored. Have now asked for refund. Let's see what happens
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Donna R
1 reviews | Active since Jan 2020
13 Oct 2025, 10:28
Do Not Buy From This So-called store or Buy at your Risk
I now wish I had read these reviews before I sent these ****mers any money. I placed an order 2 weeks ago, 4 oct, the funds came out of my account the same day. I have not received my order. I checked the tracking but says payment still pending! What kind of garbage are these people running. I tried to call, the phone rings but no one answers so I called back & now it doesn't ring, just drops the call. I have written 2 emails, 1 Whatsapp message
Helpful (0)
|Replies (0)DR
Donna R
1 reviews | Active since Jan 2020
13 Oct 2025, 10:28
Do Not Buy From This So-called store or Buy at your Risk
I now wish I had read these reviews before I sent these ****mers any money. I placed an order 2 weeks ago, 4 oct, the funds came out of my account the same day. I have not received my order. I checked the tracking but says payment still pending! What kind of garbage are these people running. I tried to call, the phone rings but no one answers so I called back & now it doesn't ring, just drops the call. I have written 2 emails, 1 Whatsapp message
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Replies (0)