The Organic Station
Claimed Business
|1.3|27 Reviews (last 12 months)|This business does not respond to reviews
The Organic Station
Claimed Business
|1.3
27 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, The Organic Station is facing severe customer experience challenges, with a recurring theme of non-delivery of paid orders, unresponsive communication channels, and prolonged refund struggles. Customers consistently mention placing orders for items shown as available online, only to be told later that stock is unavailable. Many describe unanswered emails, WhatsApp messages, and phone calls, with some resorting to chargebacks via payment providers like BobPay. A small number of customers note positive interactions, particularly mentioning helpful service from a representative named Wayne, but these are heavily outweighed by complaints.
Performance(last 12 months):
Trustindex Rating
2.1NPS Score
-100Unlikely
TrustIndex
2.1
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|27 Reviews
Sep '25 - Aug '26
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZS
Zoe S
1 reviews | Active since May 2026
19 May 2026, 18:22
Non-delivery & no rsponse
Ordered from them in February 2026, with all products showing available. Got one email to report a delivery delay due to some products being out of stock. After that I had to follow up, with no feedback, no refund and no delivery to date. Wondering if this is a ****?!
Helpful (0)
|Replies (0)ZS
Zoe S
1 reviews | Active since May 2026
19 May 2026, 18:22
Non-delivery & no rsponse
Ordered from them in February 2026, with all products showing available. Got one email to report a delivery delay due to some products being out of stock. After that I had to follow up, with no feedback, no refund and no delivery to date. Wondering if this is a ****?!
0
Replies (0)SA
Sanya A
1 reviews | Active since May 2026
17 May 2026, 23:24
The organic station review
Placed a order with The organic station 2 months for literally essential oils, I paid for my order and paid for my delivery, and they said it was being processed, suddenly they aren't replying to emails, I asked for a refund but they haven't responded at all, I'm really disappointed, atleast they can refund me if they can't complete my order.
Helpful (0)
|Replies (0)SA
Sanya A
1 reviews | Active since May 2026
17 May 2026, 23:24
The organic station review
Placed a order with The organic station 2 months for literally essential oils, I paid for my order and paid for my delivery, and they said it was being processed, suddenly they aren't replying to emails, I asked for a refund but they haven't responded at all, I'm really disappointed, atleast they can refund me if they can't complete my order.
0
Replies (0)SF
Shannon F
1 reviews | Active since Feb 2016
16 May 2026, 09:22
Shockingly Bad Service (If one can call it service)
I would give them a 0 rating, but that isn't an option. I ordered from them at the beginning of March and still nothing. When contacting them, the response is clearly a cut and paste response as it does not reply to the questions I have asked. It takes them a fair while to respond as well. I have now requested a refund, but I'm not holding out much hope. DO NOT USE THEM.
Helpful (0)
|Replies (0)SF
Shannon F
1 reviews | Active since Feb 2016
16 May 2026, 09:22
Shockingly Bad Service (If one can call it service)
I would give them a 0 rating, but that isn't an option. I ordered from them at the beginning of March and still nothing. When contacting them, the response is clearly a cut and paste response as it does not reply to the questions I have asked. It takes them a fair while to respond as well. I have now requested a refund, but I'm not holding out much hope. DO NOT USE THEM.
0
Replies (0)MM
Manoj M
1 reviews | Active since Mar 2012
6 May 2026, 19:45
**** Site
I would leave 0 stars if I could. This is nothing more than a **** site that promises much, leads you on until the credit card payment is settled and then totally disappears. Stay away from this online site.
Helpful (0)
|Replies (0)ZI
CT
CONSTANCE T
1 reviews | Active since Nov 2024
22 Apr 2026, 21:03
****
I am very disappointed I basically gave away money I worked for . Do not trust anything on their website. ****mers
Helpful (0)
|Replies (0)CT
CONSTANCE T
1 reviews | Active since Nov 2024
22 Apr 2026, 21:03
****
I am very disappointed I basically gave away money I worked for . Do not trust anything on their website. ****mers
0
Replies (0)A
Anonymous
1 reviews | Active since Mar 2009
22 Apr 2026, 20:23
The Organic Station - order not received, not replying to multiple email queries.
I placed an order 7 weeks ago and received half of the order and was told the other half would come within the week. I am yet to receive anything and am not receiving replies to my emails or whatsapps. It is a great pity as I was happy with the first half of the order - however this total lack of communication is not acceptable. Hence I cannot recommend and would urge the company to respond to its customers.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Mar 2009
22 Apr 2026, 20:23
The Organic Station - order not received, not replying to multiple email queries.
I placed an order 7 weeks ago and received half of the order and was told the other half would come within the week. I am yet to receive anything and am not receiving replies to my emails or whatsapps. It is a great pity as I was happy with the first half of the order - however this total lack of communication is not acceptable. Hence I cannot recommend and would urge the company to respond to its customers.
0
Replies (0)MW
MC W
1 reviews | Active since Apr 2013
20 Apr 2026, 10:43
NOT to be trusted!
I placed an order on 9 March 2026 at The Organic Station. I've since then enquired numerous times via e-mail for updates and their excuses are that they are awaiting stock from supplier, however the website is showing items as 'available'. It has now been over 30 days and I requested a refund. E-mails to hello@organicstation bounce back as undeliverable and their customer service has been unresponsive regarding my refund. Their website indicates they are 5-star rated on Judge.me which I cannot believe as most of the reviews on Hellopeter are negative. Ironically, there is a Sponsored Ad for the same product that I ordered (with non-delivery) shown on this page of HelloPeter.
Helpful (0)
|Replies (0)MW
MC W
1 reviews | Active since Apr 2013
20 Apr 2026, 10:43
NOT to be trusted!
I placed an order on 9 March 2026 at The Organic Station. I've since then enquired numerous times via e-mail for updates and their excuses are that they are awaiting stock from supplier, however the website is showing items as 'available'. It has now been over 30 days and I requested a refund. E-mails to hello@organicstation bounce back as undeliverable and their customer service has been unresponsive regarding my refund. Their website indicates they are 5-star rated on Judge.me which I cannot believe as most of the reviews on Hellopeter are negative. Ironically, there is a Sponsored Ad for the same product that I ordered (with non-delivery) shown on this page of HelloPeter.
0
Replies (0)