Bad service received

I booked a stay at Orion hotel in Rustenburg, South Africa (26th to 28th September) expecting a comfortable and relaxing experience, but unfortunately, it fell far short of my expectations. I had booked a family room with two double beds. To my shock when we arrived, we were allocated a room with a double bed and we were all expected to sleep on it, all THREE of us. We ended up looking for alternative accommodation at 1:00 am as we were told the place was fully booked and there was no alternative. The room we were allocated looked old and the couch in there l doubt it receives deep cleaning once in a while. Our safety was a concern; and no one seems to care about the inconvenience my family and l experienced. Post the bad experience and almost two weeks later, Orion Management has not bothered themselves to advise us on whether we'll receive a refund to compensate for the extra costs we incurred after sourcing alternative accommodation. The Manager spoke about receiving a complimentary voucher for a free stay, however l made it very clear that l will not be returning to their establishment after such a traumatic experience. I am not certain whether the hamper (chocolate/wine/biltong/nuts/fruits) left in my room is the compensation or what...... I am disappointed in the manner this matter was handled by Orion Management, and a rating of 1 is too much credit. I guess the fact that two weeks later post our stay at the hotel and we have not heard anything from them means they are hoping this matter will go away and all forgotten.