KM
Katlego M
Active since Jul 2016
5
Reviews
0
Industries
Reviews
5 reviews6 months ago
Bad service received
I booked a stay at Orion hotel in Rustenburg, South Africa (26th to 28th September) expecting a comfortable and relaxing experience, but unfortunately, it fell far short of my expectations. I had booked a family room with two double beds. To my shock when we arrived, we were allocated a room with a double bed and we were all expected to sleep on it, all THREE of us. We ended up looking for alternative accommodation at 1:00 am as we were told the place was fully booked and there was no alternative. The room we were allocated looked old and the couch in there l doubt it receives deep cleaning once in a while. Our safety was a concern; and no one seems to care about the inconvenience my family and l experienced. Post the bad experience and almost two weeks later, Orion Management has not bothered themselves to advise us on whether we'll receive a refund to compensate for the extra costs we incurred after sourcing alternative accommodation. The Manager spoke about receiving a complimentary voucher for a free stay, however l made it very clear that l will not be returning to their establishment after such a traumatic experience. I am not certain whether the hamper (chocolate/wine/biltong/nuts/fruits) left in my room is the compensation or what...... I am disappointed in the manner this matter was handled by Orion Management, and a rating of 1 is too much credit. I guess the fact that two weeks later post our stay at the hotel and we have not heard anything from them means they are hoping this matter will go away and all forgotten.
0 replies
25 months ago
Service by Thabani
Thank you Thabani for always going an extra mile to assist bidvest insurance clients.
56 replies
26 months ago
Tyre and Rim Claim
Service received from Thabane was excellent.
56 replies
47 months ago
Thank you for the prompt and best service received from Kwandile Khanyile
Thank you for the prompt and best service received from Kwandile Khanyile. You are the best lady, you know what it means by customer service.
134 replies
119 months ago
Bad Service
<p>I took in my I 20 for the 75 000 km service a few months back. As l was driving home the car started making some funny sounds and the steering wheel started shaking as well. I stopped at the nearest petrol station for assistance, only to discover that the wheels were not *****ed in properly ( they were loose). Hyundai's management at Westonaria branch were informed and they apologised. I'm however now suprised that the same incident repeated itself yesterday when l took the car back for the 90 000kms service after they also assured me that my car was handled by a different person and everything should be fine. Clearly Hyundai wants me to see my maker before my end time. What worries me is the incompetent staff they have.........we are talking about people's lives here and we can't afford to do such mistakes repeatedly. Anyway l'm done taking my car there........might not be this lucky 3rd time around as this poses a serious safety hazard for me.</p>
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
2 (40%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (40%)