Bidvest Insurance
Verified Business
Bidvest Insurance
Verified Business
319 Reviews (last 12 months)
Responds in 7 hours 1 min
AI Review Summary
Based on recent customer reviews, Bidvest Insurance presents a sharply divided customer experience. Individual consultants are frequently praised by name for their professionalism and warmth, earning strong marks for Agent Quality (3.8). However, the claims process, particularly for tyre and rim policies, is a persistent source of frustration. Claims Handling (1.5) and Communication & Responsiveness (2.0) are significant pain points, with customers describing weeks-long delays, unanswered emails, and a lack of proactive updates.
Top Strengths:
- •Agent Quality & Customer Care: Customers consistently name agents like Brightness, Luthando, Tyron, Thabang, and Nomvelo, praising their patience, product knowledge, and genuine care. These individuals are described as going above and beyond.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
4.8Trustindex Rating
#28Ranked In Car Insurance
7 hours 1 minuteAverage Time To Reply
-38 NPSRecommended: Unlikely
Replied to 93% of negative reviews
Typically takes less than 8 hours 32 min to reply
TrustIndex
4.8
Score
Ranking
#28
in Car Insurance
Avg Reply
7 hours 1 minute
NPS Score
-38
Recommended: Unlikely
Replied to 93% of negative reviews
Typically takes less than 8 hours 32 min to reply
Review Distribution
3.2|319 Reviews
May '25 - Apr '26
5(45.6%)
4(2.8%)
3(0.8%)
2(2.4%)
1(48.4%)
5(45.6%)
4(2.8%)
3(0.8%)
2(2.4%)
1(48.4%)
Recent reviews (319)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
T
MT
Makoanyane T
1 reviews | Active since Jan 2020
18 Mar 2026, 07:34
On the 12/3/2026 I h...
On the 12/3/2026 I have incident that cause my Tyre damage due to pothole.. On the 13th I logged a claim, they send info for relevant documents for the claim.. I did that send all of it then on the 16th received their email ask for the documents and I've responded their email Today 18th am making follow up the come with different story
Helpful (0)
|Replies (0)MT
Makoanyane T
1 reviews | Active since Jan 2020
18 Mar 2026, 07:34
On the 12/3/2026 I h...
On the 12/3/2026 I have incident that cause my Tyre damage due to pothole.. On the 13th I logged a claim, they send info for relevant documents for the claim.. I did that send all of it then on the 16th received their email ask for the documents and I've responded their email Today 18th am making follow up the come with different story
0
Replies (0)PM
Puleng M
1 reviews | Active since Jan 2020
17 Mar 2026, 15:43
Claim issue
I called last week Wednesday to put in a claim for scratch and dent I was supposed to have received an d with ref number and email till today nothing Called Thursday, Friday and Saturday was told they are having system issues. Called again today confirmed email address and contact number still no email received
Helpful (0)
|Replies (0)PM
Puleng M
1 reviews | Active since Jan 2020
17 Mar 2026, 15:43
Claim issue
I called last week Wednesday to put in a claim for scratch and dent I was supposed to have received an d with ref number and email till today nothing Called Thursday, Friday and Saturday was told they are having system issues. Called again today confirmed email address and contact number still no email received
0
Replies (0)PM
Petronella M
1 reviews | Active since Jan 2020
17 Mar 2026, 08:12
Shortfall
I have never dealt with a call centre that is not available throughout the whole day, no response to emails and when you get through they make you hold like hell. I claimed for shortfall no correspondence or anything when you ask for follow up they have no idea of whats happening and they are rude.
Helpful (0)
|Replies (0)PM
Petronella M
1 reviews | Active since Jan 2020
17 Mar 2026, 08:12
Shortfall
I have never dealt with a call centre that is not available throughout the whole day, no response to emails and when you get through they make you hold like hell. I claimed for shortfall no correspondence or anything when you ask for follow up they have no idea of whats happening and they are rude.
0
Replies (0)M
Mphumzi
1 reviews | Active since Jan 2020
16 Mar 2026, 15:09
Very very poor service
Very very poor service. I would never advise anyone to use them. It's quicker for them to deduct money from your account BUT they'll give you a runaround when you claim. As if they want you to give up. I'm talking about days of going back and forth with your claim.
Helpful (0)
|Replies (0)M
Mphumzi
1 reviews | Active since Jan 2020
16 Mar 2026, 15:09
Very very poor service
Very very poor service. I would never advise anyone to use them. It's quicker for them to deduct money from your account BUT they'll give you a runaround when you claim. As if they want you to give up. I'm talking about days of going back and forth with your claim.
0
Replies (0)RB
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Nozipho
1 reviews | Active since Jan 2020
16 Mar 2026, 10:52
I bought a car at Ford Mccarthy
I bought a car at Ford Mccarthy. The car was coming up a huge smoke coming from the car. I switched off the ignition and went to investigate what might happen open the bornett as it was coming from it. I wait for the car to cool down. When I start the ignition it refuses to start it was dead. There were no suspicious signs on the deshboard showing that the car is not in good condition. I took the car with a tow truck to Ford Alberton. They are refusing to pay it they are claiming that I drove a car while it was overheating
Helpful (0)
|Replies (0)N
Nozipho
1 reviews | Active since Jan 2020
16 Mar 2026, 10:52
I bought a car at Ford Mccarthy
I bought a car at Ford Mccarthy. The car was coming up a huge smoke coming from the car. I switched off the ignition and went to investigate what might happen open the bornett as it was coming from it. I wait for the car to cool down. When I start the ignition it refuses to start it was dead. There were no suspicious signs on the deshboard showing that the car is not in good condition. I took the car with a tow truck to Ford Alberton. They are refusing to pay it they are claiming that I drove a car while it was overheating
0
Replies (0)