Worst customer service and poor planning

I once come to coach house many years ago as a child with my dad. In my mind i thought the standard still as is . Red flags were there during bookings but it didnt bither me considering that i knew the place. 1. We paid for christmast lunch for 5 people but one person didnt come with , they reserved a table for 3 .... was told to go and pay for the fourth person only to find out that is not supposednto be thebcase. 2. My kids room aircon and tv dont work , then they were supposednto be moved to another room next day . In our utmost desbelief , the kids were kicked out without communicating with me( had to carry the luggage to me . 3. Its now 13h39 and our room has not been cleaned . If i can say i rested here , it will be a complete lie. Looking foward to the comfort of my mothere house than this . 3. The worst experience of my life , the service is out of a horror movie.