Paid for 2–3 Day Delivery, No Tracking or Communication After 5 Days

I am extremely disappointed with the service from the Orlando Pirates Shop, especially considering the stature of the Orlando Pirates brand.

On 10 December 2025, I purchased an Orlando Pirates Jersey and paid extra for 2–3 working day delivery. Today is 15 December 2025, and I have not received a tracking number, my order, or any communication from the store or their courier.

What makes this worse is that the contact number listed on their website (+27 11 935 1169) goes unanswered despite multiple attempts to call.

I would like to understand why customers are charged extra for expedited delivery when the promised timeframe is not honoured. At the very least, I expect:

A refund of the additional delivery fee, and

A clear update on when my order will be delivered, including tracking details.

This level of service lets down supporters and reflects poorly on what should be a professional and well-run institution. I hope this matter is addressed urgently.