Oubaai Hotel pathetic service

I went with my family of 5 to Oubaai Hotel and spa this past weekend. We will NEVER go there again.The service was pathetic and being managed like armatures. Not even close to a 4 star that is on their front board!!.. my fam went to the warm pool and was told afterwards, that the have to pay R150/person/day = R750/day to swim!!!.. and two of the members did not even swim. I informed them it never happened before and it was no where displayed in the room or at the pool!!.. we ordered room servies, only to be informed that there was no. Credit linked to our 3 rooms, and any order had to be paid at the front desk after ordering!!. Have you ever hear dof suck nonsense in your life!!..and all this after they took down my credit card details when we booked in!!.. pathetic!!!.. I hope the management sees this note!!!