The worst furniture shop in the Overberg region by far

I bought a couch at Ouhout Herm**** in June 2024. My aim was to replace the leather on my current couch. When I consulted with the lady at Herm**** branch, Denise, she convinced me and my wife that it’s better to order a new couch. The reasons were 2-fold. 1) they will manufacture and deliver quickly 2) they will take responsibility for any anomalies as it would be a product that they had manufactured. My current couch is 3x3m…with a sitting areas that spans 3x3m. At Denise’s behest, we sent her a picture of the couch and showed her how it fits in our living room. After much deliberation we opted for their Zambezi couch in leather, however, we wanted bigger arm rests. Secondly, we wanted the couch to still be 3x3m with a daybed. The couch that was delivered is an eyesore and is not worth the R60,000 I spent. Firstly it is 3x1.8m in length. The armrests are bigger as per our request, however the sitting area is smaller. This I expected her to inform us as my expectation was that the sitting area would remain similar. The smaller sitting area means that a person cannot really sleep on the daybed. I do not mind paying a premium for a custom made couch, however, the premium includes advise on the final product which we did not received. The center of the couch is even worse. Ouhout decided to half the center cushions and worse the center is disproportionate to the rest of the couch. To exacerbate matters Denise is not answering my calls and not responding to my messages. This to me is highly rude and unprofessional. I have never been treated with such disdain in my entire life. No empathy!! No compassion. Nothing.