Goods not delivered and funds not returned

I placed and paid for 2 orders for supplements for Cancer patients on 21 Feb 2024. André called me to say that they were trying to locate stock on 24 Feb but the stock never arrived. I have since emailed and called multiple times and been promised refunds but they have not been forthcoming - this is nearly R 2000 worth of supplements that were required for terminally ill patients that have never been received and the funds have not been returned. Disgraceful!