O&
Outdoor & Velocity
Unclaimed Business
O&
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Outdoor & Velocity
Outdoor & Velocity has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Outdoor & Velocity across 50 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePC
Petr C
1 reviews | Active since Jan 2020
19 Jan 2026, 14:54
************* business
Dont trust this business. I ordered online and they sent a broken item. I requested a refund or repacement. They asked me to return the item and now they've been ignoring me the past month. These people are ****mers. Dont use them.
Helpful (0)
|Replies (0)PC
Petr C
1 reviews | Active since Jan 2020
19 Jan 2026, 14:54
************* business
Dont trust this business. I ordered online and they sent a broken item. I requested a refund or repacement. They asked me to return the item and now they've been ignoring me the past month. These people are ****mers. Dont use them.
0
Replies (0)PC
Petr C
1 reviews | Active since Jan 2020
5 Jan 2026, 12:35
Sells broken items. No customer support
I ordered online fomr them but the delivery was a week late. It had missing items from order and I also received a faulty item. I've tried contacting them multiple times via phone, email and whatsapp but they dont respond at all. This is the worst customer service I have ever received from a store. I will never use them again.
Helpful (0)
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Petr C
1 reviews | Active since Jan 2020
5 Jan 2026, 12:35
Sells broken items. No customer support
I ordered online fomr them but the delivery was a week late. It had missing items from order and I also received a faulty item. I've tried contacting them multiple times via phone, email and whatsapp but they dont respond at all. This is the worst customer service I have ever received from a store. I will never use them again.
0
Replies (0)CD
Chad D
1 reviews | Active since Jan 2020
23 Dec 2025, 09:25
Lack of communication
This has to be the worst customer service ever! No communication on any platform, whatsapp, Facebook,emails and no answer on calls either I placed a online order and I've had no order confirmation, nothing! Is this to much to ask? Is this jow business is done?
Helpful (0)
|Replies (0)CD
Chad D
1 reviews | Active since Jan 2020
23 Dec 2025, 09:25
Lack of communication
This has to be the worst customer service ever! No communication on any platform, whatsapp, Facebook,emails and no answer on calls either I placed a online order and I've had no order confirmation, nothing! Is this to much to ask? Is this jow business is done?
0
Replies (0)GL
Gerhard L
1 reviews | Active since Jan 2020
11 Nov 2025, 12:55
****mers
Ordered two items from them in June, only received half of my order. After numerous calls, whatsapps emails and empty refund promises I still have not received any refund or credit. Its now November. Be careful buying from these ****mers
Helpful (0)
|Replies (0)GL
Gerhard L
1 reviews | Active since Jan 2020
11 Nov 2025, 12:55
****mers
Ordered two items from them in June, only received half of my order. After numerous calls, whatsapps emails and empty refund promises I still have not received any refund or credit. Its now November. Be careful buying from these ****mers
0
Replies (0)JN
Jan N
1 reviews | Active since Jan 2020
29 Jul 2025, 09:28
Outdoor and Velocity falsely advertise items as in stock.
Ordered a product from Takealot, with Outdoor and Velocity as the seller, and I was just informed my order was cancelled because the seller did not have stock. The item was listed as in stock, so clearly Outdoor and Velocity ether have NO idea what is going on stock-wise in their own stores, or they just don't care to update their item availability of Takealot. Now I have to go through the process of getting a refund online, a situation which could have been avoided if the business just kept their listings accurate. A store with such a lazy and pathetic business ethic does not deserve your time and money.
Helpful (0)
|Replies (0)JN
Jan N
1 reviews | Active since Jan 2020
29 Jul 2025, 09:28
Outdoor and Velocity falsely advertise items as in stock.
Ordered a product from Takealot, with Outdoor and Velocity as the seller, and I was just informed my order was cancelled because the seller did not have stock. The item was listed as in stock, so clearly Outdoor and Velocity ether have NO idea what is going on stock-wise in their own stores, or they just don't care to update their item availability of Takealot. Now I have to go through the process of getting a refund online, a situation which could have been avoided if the business just kept their listings accurate. A store with such a lazy and pathetic business ethic does not deserve your time and money.
0
Replies (0)AF
MT
Morne T
1 reviews | Active since Jan 2020
19 Dec 2024, 13:33
Avoid Outdoor & Velocity: Six Weeks and Counting for a Simple Refund
I am extremely disappointed with the lack of service and professionalism displayed by Outdoor & Velocity’s Table Bay Mall branch. I purchased a self-defense tool on 27 October 2023, only to break within an hour of purchase during testing. This was not only embarrassing, as it was intended to be a gift and I was forced to arrive empty-handed, but raised serious concerns about the quality of their products. Despite returning the defective item and initiating a refund request the same day, I am still waiting for my refund, seven weeks later. I have been in contact with various staff members - Joslyn, Meagon, and Camilla Jacobs - each promising to resolve the matter, yet nothing has been done. The communication has been inconsistent and unprofessional, with WhatsApp messages and promises being ignored. It is unacceptable for a company to withhold a refund for a defective product for this length of time. This breach of consumer rights demonstrates a complete lack of respect for their customers. I demand immediate action and urge potential customers to think twice before shopping at Outdoor & Velocity. Such disregard for customer satisfaction is appalling. I will escalate this matter further if no resolution is provided.
Helpful (0)
|Replies (0)MT
Morne T
1 reviews | Active since Jan 2020
19 Dec 2024, 13:33
Avoid Outdoor & Velocity: Six Weeks and Counting for a Simple Refund
I am extremely disappointed with the lack of service and professionalism displayed by Outdoor & Velocity’s Table Bay Mall branch. I purchased a self-defense tool on 27 October 2023, only to break within an hour of purchase during testing. This was not only embarrassing, as it was intended to be a gift and I was forced to arrive empty-handed, but raised serious concerns about the quality of their products. Despite returning the defective item and initiating a refund request the same day, I am still waiting for my refund, seven weeks later. I have been in contact with various staff members - Joslyn, Meagon, and Camilla Jacobs - each promising to resolve the matter, yet nothing has been done. The communication has been inconsistent and unprofessional, with WhatsApp messages and promises being ignored. It is unacceptable for a company to withhold a refund for a defective product for this length of time. This breach of consumer rights demonstrates a complete lack of respect for their customers. I demand immediate action and urge potential customers to think twice before shopping at Outdoor & Velocity. Such disregard for customer satisfaction is appalling. I will escalate this matter further if no resolution is provided.
0
Replies (0)MS
Marcel S
1 reviews | Active since Jan 2020
17 Dec 2024, 06:03
Online Purchase Issue
Avoid making online purchases with this company. I ordered an item online and never received a tracking number or any updates about when my order would arrive. The order also didn’t appear as active on their website. After repeatedly following up, they finally informed me that the item was out of stock and discontinued. They assured me I would receive a refund “without any delays,” but I’m still waiting. Despite several attempts to get an update, including contacting the store directly, I have received no response. I strongly discourage anyone from supporting this business.
Helpful (0)
|Replies (0)MS
Marcel S
1 reviews | Active since Jan 2020
17 Dec 2024, 06:03
Online Purchase Issue
Avoid making online purchases with this company. I ordered an item online and never received a tracking number or any updates about when my order would arrive. The order also didn’t appear as active on their website. After repeatedly following up, they finally informed me that the item was out of stock and discontinued. They assured me I would receive a refund “without any delays,” but I’m still waiting. Despite several attempts to get an update, including contacting the store directly, I have received no response. I strongly discourage anyone from supporting this business.
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