*********** manager at West Coast Branch

Congratulations to Outdoor Warehouse for employing what may quite possibly be the most spectacularly *********** store manager I have ever encountered. I purchased two flat ice packs and a cooler, only to discover that the ice packs perform about as effectively as warm sponges. Since they were clearly not fit for purpose, I returned them in perfect condition.

The manager enthusiastically announced that he would like to ‘test’ them. After his groundbreaking scientific experiment, I returned to hear the remarkable conclusion that he ‘unfortunately’ could not refund me or offer store credit.

This was particularly interesting because the large sign in the store clearly states that returns are welcome if items are in their original packaging. Apparently that policy is more of a decorative suggestion than an actual rule.

So for the grand sum of R160, Outdoor Warehouse has successfully managed to lose a customer who regularly shops there. Quite an impressive achievement for one individual.