Online store frustration

OWHC40134031 - online order

I bought a Stanley cup online in a Frost white colour - it arrived in a dark green colour.

I contacted Outdoor Warehouse who said they did not have the colour I wanted in stock. I requested that the item be collected and my account be credited. They said they would arrange for a courier and get back to me. This was the 10 October - nearly 2 weeks ago, I have sent numerous follow ups.

It’s been very frustrating and I won’t buy from their online store again.