AN
Angelic N
Active since Dec 2015
13
Reviews
0
Industries
Reviews
13 reviews4 months ago
Excellent after service.
Shout out to Naa'ilah Charles who went above and beyond assisting me with replacing a dish. Excellent after service. Thank you!
53 replies
4 months ago
So frustrated and disappointed
Extremely frustrating and disappointing. I contacted Courier Guy to enquire about collecting a Document from Dirco. I was told how to do it, and did as I was told and hooked the collection. I also emailed the letter of authority needed and received a confirmation that it was received. I selected the overnight option and paid more as I urgently needed the document. I then saw collection failed. So I emailed courier guy to find out why. Only to be referred 3 times before someone could tell me it’s because they didn’t have a letter of authority (which I had sent). Furthermore I was told it is rescheduled for next week Thursday because Dirco only does collections then. Which is not true and I had indicated it on my waybill that operating hours (Collection of documents) are on: Mondays, Tuesdays, Thursdays, and Fridays 08:30-12:15. Thursday is too late - that’s why I did the overnight option. Please can someone contact me as this has been a shocking experience. Waybill: DD-F9CO70
0 replies
4 months ago
Online store disappointment
I ordered a product online. The incorrect product arrived (I ordered a photo frame, instead 3D printing filaments arrived). It was completely the wrong order. This morning Incredible Connection advised I must go into a store to rectify the issue. This is completely unacceptable - the error was on their side and they should be rectifying it by collecting the incorrect product and delivering what I ordered and paid for. The reason I purchased online is because I am unable to go into a store at the moment.
0 replies
5 months ago
Difficulty getting claims processed (health care practitioner)
Health care practitioner - we have resubmitted a claim 3 times to the claim adjustments department - the feedback keeps coming back saying it has been processed, but it was processed incorrectly - client has PMBs that are active and the claim needs to go off of the PMB basket. As a healthcare practitioner I have had this frustration many times - where even if it was processed incorrectly by Discovery any future submissions are rejected. Regards, Dr Angelic Nespola
142 replies
6 months ago
Online store frustration
OWHC40134031 - online order I bought a Stanley cup online in a Frost white colour - it arrived in a dark green colour. I contacted Outdoor Warehouse who said they did not have the colour I wanted in stock. I requested that the item be collected and my account be credited. They said they would arrange for a courier and get back to me. This was the 10 October - nearly 2 weeks ago, I have sent numerous follow ups. It’s been very frustrating and I won’t buy from their online store again.
0 replies
12 months ago
Frustrated health care provider: Claim keeps getting rejected but the patient has Prescribed Minimum Benefits.
Frustrated health care provider: Claim keeps getting rejected but the patient has Prescribed Minimum Benefits remaining!! I am a psychologist and writing this out of frustration as I have called in, was told the issue will be resolved, resubmitted countless times. To no avail. In sum: the patient is on prescribed minimum benefits (for out of hospital care). The first submission was rejected saying the member has no savings funds remaining (however it should come from the patients PMBs and not savings). The patient still has PMBs remaining, as confirmed by Discovery’s call centre. We have resubmitted several times to claims adjustments, but the error code keeps saying the claim has been processed before (but processed does not mean paid!). When it was processed the first it was rejected on grounds of no savings, but the claim should come out of PMBs. The claim keeps getting rejected saying the claim was processed, when it was still not been paid. Despite multiple resubmissions to Claims Adjustments, calling in etc. This has been going on for months. This inefficiency is an unnecessary stress on patients, draining unnecessary time from me as each time we resubmit or call in, is time wasted. Please can this patients account be paid from prescribed minimum benefits as the patient is entitled to. Please can Discovery relook their system, as once a claim has been incorrectly rejected the system seems to get stuck. This has happened many times in the past. It happens with no other medical aid except with Discovery. Regards, Dr A Nespola PR no 1096427
116 replies
19 months ago
Frustrated health care provider trying to get client's account paid
As a health care practitioner (psychologist), I have really held off writing this post. But following about 5 phone calls, many resubmissions of a clients account to Discovery I have decided to write about my frustrations. Discovery constantly keeps rejecting a claim, it appears to me that the invoices are not being read as they keep requesting info that is on the invoice. I have resubmitted countless times and keep highlighting. The date of treatment was in July and I am still struggling to resolve this. I have spent so much time on the phone trying to resolve this and it feels we are going in circles. I have never experienced this with any other medical aid. (to add this is an in hospital claim, to a psychiatric hospital, the client is entitled to have their sessions covered while admitted).
159 replies
21 months ago
Took a deposit off my account and then said they can’t trace it?? Despite bank statements and proof of payment, had to pay twice,
What an awful experience. I wish I had read the review on here before booking. 1. We booked a car and paid a deposit of R2292 on 18/06. When we arrived they could not see the deposit so we had to pay again. I have logged two queries and have not heard back. It’s been over 48 working hours (Logged : 4432594). I also went to the office at the airport who could also not assist us. I have also emailed and sent a letter form my bank indicating the money that has been paid - to no avail. 2. We waited in the Que for about 60 minutes to get the car. I was 30 min late for the even I flew in for. 3. The car we got does not really match the cars in the category. 4. The customer service is terrible - on both occasion I found the person assisting at the desk to be extremely rude. There seems to be a tendency to blame the customer to justify the issue. For example: 1. We booked a baby car chair - she then said it wasn’t showing because we had not hired from First Car before. 2. That the deposit was not reflecting because the booking was made in my husbands name but paid for form my card (this can’t be because I paid online via the payment portal) 3. They insisted we never paid and the payment we made was to safair - despite us showing them the proof of payment and my bank statements, my husband actually had to ask the lady to please not be rude to him. I think this is a training issue - I would suggest that staff go on training to manage issues - as their tendency to consistently blame the client seems to be associated with their lack of company knowledge / reverting to defensiveness due to lack of training. This has been such a frustrating experience for me.
0 replies
23 months ago
Ordered a green chair - they delivered a white chair - now refusing to refund me.
MRRN-85ZMA-PEVK MRRN-QAWYO-PR5K I have had very disappointing and unfair customer service experience. I have called and emailed - receiving generic responses and contradictory responses. In sum, I ordered a green chair for my office and received a white chair. Takealot collected the item, but then later declined a refund as I logged a return 36 days after delivery and not 30 days. The call centre told me to email explaining why it was returned later than 30 days, which I did at length. Thereafter I received an email stating they will not refund. Both items were ordered for a new office - for which the lease commenced on 1 May 2024. I did not open them sooner because we only took occupation of the new office in May. The order was also 6 days earlier than the estimated date of delivery - which was not a problem, it just meant that it was very early for its intended purpose and would be unboxed later. I further did not unbox earlier as I honestly did not expect Takealot to get the order this wrong and trusted that the order would be correct. In none of the emails did they acknowledge their error of bringing a white chair instead of a green chair, they just keep repeating the same story of their 30 day return policy. I then get an email today saying they will collect the chairs from me - but it was already collected and a refund declined? It seems very chaotic and disorganised. I have now had to go and buy another chair. At an additional expense so that we could open for business.
0 replies
107 months ago
No delivery & no answer
<p>Hi, </p> <p> </p> <p>I tried calling you directly on you customer service line to address the issue, I held the line for 10 minutes with no answer. </p> <p> </p> <p>The problem is that we received an SMS on the 28th June 2018 and 29th June 2018 that the parcel is due for delivery on the respective days. As the package did not arrive I tracked the parcel and saw that on both days the delivery was unsuccessful as they do not have our contact and we were unavailable at home. I find this hugely problematic and unacceptable as one of us were home on both days AND we supplied cell numbers. And we did not receive any calls on the mobile number given on either of the days.</p> <p> </p> <p>With all couriers I have used, I received a call prior to delivery / upon arrival. This is the first time I use RAM and my experience has been very dissapointing. </p> <p> </p> <p>Please advise on how the issue will be rectified. The RAM number is RAM ********** 921. </p> <p> </p> <p> </p>
56 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
10 (76.92307692307692%)