Do not use Outeniqua plumbing! Horrible workmanship

My house burnt down on the 1st of September 2023 and outeniqua got the tender to fix it. Even though their staff is very friendly, their workmanship and empty promises are appaling!

I was promised the repairs would be done by the 15th of December 2023 and it is the 3rd of July 2024 and the case is still not closed. The workers would arrive at 10am break for tea at 11 and lunch again at 1. Packing up at 3 everytime and leaving the place a total mess! Building continued well into January 2024 and since then I've stuggled with leaking roof, gutters and replacements of poor quality. They damaged my property like gardenhoses and using the toilets without flushing them for weeks causing all 3 toilets in the house to have everlasting stains. When removing the gutters and roofplates on my terrace they just threw them on the ground causing them to crack and break before putting them back up. Not to mention they find it acceptable to replace a 1m blind on a 110cm window leaving 4cm bare on the one side and 6cm on the other.

They didn't seal my kitchen counters properly and thus a few months in the counters are already starting to rot and pull apart. And since they were taking very long to replace my livingroom blinds they told me to go ahead and do it myself for which they will reimburse me. Its the 3rd of July 2024 and I still have to phone them every week asking when they will do the reimbur*****t.

The snaglist is too long to even mention and they changed my geyser outlet without asking which is now causing serious damage to the wall in my daughter's room causing the pain to peel off inside.

Very unhappy and honestly hope no one has to struggle with them as much as I have to.