Beware....*****s

I'm appalled and frustrated by our experience with Outeniqua Plumbers also operating as solar, recommended by FOGI. First, after installing our geyser, the solar panel they fitted short-circuited a mere day later. This not only damaged the solar system but also caused our pump to break. To make matters worse, when they were informed about the broken pump, they demanded another R500 on FOGI's advice, despite us already paying an excess fee.

Unbelievably, they also left their trash, including food wrappers, inside our ceiling. After investing time and money in repairs, painting, and more, things didn't end there. We woke up one morning to find one of the stop ****s they had installed leaking profusely in our ceiling. Turns out, it was a faulty stop **** they fitted!

When we reached out to address these unacceptable issues, especially given the urgency of having a one-week-old baby at home without water, Cindy's response was simply to advise us to "launch this with our insurance." It seems like we are now on the hook for another excess fee, just to get them to fix their shoddy work.

How is it possible for so many things to go wrong at once? It feels like a dubious money-making scheme at the expense of unsuspecting customers. Beware!