Outeniqua Solar: A Series of Disappointments and Oversights

Our encounter with Outeniqua Solar, endorsed by FOGI, has been nothing short of exasperating. Shortly after they installed our geyser, the accompanying solar panel malfunctioned just a day later, jeopardizing the entire solar system and causing our pump to malfunction. Even more astonishing, after reporting the pump issue, they audaciously requested an additional R500 fee, as per FOGI's guidance, despite our previous excess payment. Shockingly, their negligence did not end there. We discovered they had left their waste, including food packets, in our ceiling. And despite all our efforts in repairs, we were met with another challenge - a leaking stop **** they had installed. It became evident that they had fitted a faulty piece. Our concerns intensified when, despite our urgent situation of having a newborn without water at home, we were casually advised by Cindy to "take it up with our insurance." This led to a second claim merely to rectify their flawed installation. The real surprise was when we, unfortunately, had to engage them again after our geyser malfunctioned for the second time within a couple of years. Though they initiated the replacement, they left the job incomplete. Months of attempting to reach them yielded no results. Astonishingly, they've now lodged ANOTHER claim with the geyser provider, essentially to rectify their own incomplete work from the initial claim. It's deeply unsettling to witness such practices. It raises questions about their integrity and suggests an exploitative approach to business. Future customers, tread cautiously.