Dstv stop being ****s

My DStv package is for R150 every month but I don't understand how I end up paying R399 from last month, when I call there is no clear explanation on how it got to that. I requested for my bill break down via WhatsApp and was shook to see things I never agreed too "*Sure!* Here is the *breakdown of your bill*:

*Balance brought forward*: R50.7 *DStv Individual Funeral Cover R10 000 Subscription*: R35.0 *DStv Premium Subscription x24 Cover Subscription*: R82.0 *DStv Access Subscription*: R150.0 *Device Care Plan – Standard Subscription*: R49.0 *Total Amount*: R366.7, *due by*: 2025/04/30" My DStv is now not working for about 2 weeks when I call them I am told to seek "professional help" yet R366 is due