RMA claim

My husband submit a injury on duty claims at RMA after he had fracture of his lower back when he fell at work 2015. In 2018 it has been declined after they said he fell at home which was definitely not the case. Beginning of this year after we object against the decision we had a skype conference with their claims people and they advised us to get a report from dr Snyckers. Dr Snyckers refused to give a report as he worked on my husband's hip and not his back. Sibongile at RMA told me their terms remain unchanged and I refer it to the Ombudsman. According to Amos at the ombudsman the claim at RMA is not finalised yet. I am battling to get hold of Sibongile as she is never there. Currently on leave and as per Lufuno (I spoke to her today), apparently she is the only one who I can speak to about the claim. PLEASE HELP. My husband is WAJC Oosthuizen claim no ********** /1 ID ********** 089085. My contact details are M Oosthuizen email ********** tel ********** 144.