Oxbridge Academy
Verified Business
Oxbridge Academy
Verified Business
46 Reviews (last 12 months)
Responds in 17 hours 40 min
AI Review Summary
Based on recent customer reviews, Oxbridge Academy receives heavily polarized feedback. A significant majority of students report frustration with unresponsive customer service, aggressive payment collection, rigid cancellation policies, and delayed study materials, certificates, and exam coordination. Many feel the institution prioritizes revenue over student success. However, specific staff members, notably Nicolette, Carla Solomon, and Megan Bosman, are consistently praised for exceptional, caring, and professional support. Positive reviews frequently highlight individual employees going above and beyond, while negative reviews point to systemic administrative failures and poor interdepartmental communication.
Performance(last 12 months):
0Trustindex Rating
#12Ranked In Colleges & Universities
17h 40mReply Time
-75 NPSUnlikely
Replied to 91% of negative reviews
Reply time on negative reviews: 20 hours 22 min
TrustIndex
0
Ranking
#12
in Colleges & Universities
Avg Reply
17h 40m
NPS Score
-75
Recommended: Unlikely
Replied to 91% of negative reviews
Reply time on negative reviews: 20 hours 22 min
Review Distribution
2.1|46 Reviews
Jun '25 - May '26
5(20%)
4(6.7%)
3(2.2%)
2(4.4%)
1(66.7%)
5(20%)
4(6.7%)
3(2.2%)
2(4.4%)
1(66.7%)
Frequently Asked Questions About Oxbridge Academy
Based on recent customer reviews, Oxbridge Academy receives heavily polarized feedback. A significant majority of students report frustration with unresponsive customer service, aggressive payment collection, rigid cancellation policies, and delayed study materials, certificates, and exam coordination. Many feel the institution prioritizes revenue over student success. However, specific staff members, notably Nicolette, Carla Solomon, and Megan Bosman, are consistently praised for exceptional, caring, and professional support. Positive reviews frequently highlight individual employees going above and beyond, while negative reviews point to systemic administrative failures and poor interdepartmental communication.
Oxbridge Academy has a TrustIndex of 0 out of 10 on Hellopeter, based on 46 reviews in the last 12 months. They reply to 91% of negative reviews, typically within 20 hours 22 min. Hellopeter has tracked Oxbridge Academy across 415 total reviews. How is the TrustIndex calculated? →
Recent reviews (46)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nadia M
1 reviews | Active since Jan 2020
16 Mar 2026, 10:33
Complaint: No Feedback or Marks Received for Resubmitted Assignment
I am writing to formally raise a concern regarding my assignment that I resubmitted on 23 February. Since then, I have sent several follow-up emails requesting an update, but unfortunately I have not received any response or feedback, and my marks have still not been released. This lack of communication is extremely concerning and unacceptable. As a student, I rely on timely feedback in order to plan my studies. I would appreciate urgent clarification on the following: 1. The status of my resubmitted assignment submitted on 23 February. 2. When I can expect to receive my marks and feedback. 3. Whether this delay will affect my ability to write the module in the June examination session. I kindly request that this matter be addressed as soon as possible, as the prolonged delay and absence of communication is causing unnecessary stress and uncer*****y regarding my academic progress. I look forward to your prompt response. Kind regards, Nadia Amory Matheus Student Number: 22111752
Helpful (0)
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Nadia M
1 reviews | Active since Jan 2020
16 Mar 2026, 10:33
Complaint: No Feedback or Marks Received for Resubmitted Assignment
I am writing to formally raise a concern regarding my assignment that I resubmitted on 23 February. Since then, I have sent several follow-up emails requesting an update, but unfortunately I have not received any response or feedback, and my marks have still not been released. This lack of communication is extremely concerning and unacceptable. As a student, I rely on timely feedback in order to plan my studies. I would appreciate urgent clarification on the following: 1. The status of my resubmitted assignment submitted on 23 February. 2. When I can expect to receive my marks and feedback. 3. Whether this delay will affect my ability to write the module in the June examination session. I kindly request that this matter be addressed as soon as possible, as the prolonged delay and absence of communication is causing unnecessary stress and uncer*****y regarding my academic progress. I look forward to your prompt response. Kind regards, Nadia Amory Matheus Student Number: 22111752
0
Replies (0)D
Delzaria
1 reviews | Active since Jan 2020
18 Feb 2026, 18:06
Nicolette at Waterfall School of Business is awesome (Oxbridge Academy)
I come a long way with Oxbridge, and I must say - since the collaboration with bigger names in the Higher Education alot has improved, the service, the support even the Staff are more efficient. I love the new name, the new energy. But anyways this review is for Nicolette, for her exceptional service. Keep it up girl 😊
Helpful (0)
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Delzaria
1 reviews | Active since Jan 2020
18 Feb 2026, 18:06
Nicolette at Waterfall School of Business is awesome (Oxbridge Academy)
I come a long way with Oxbridge, and I must say - since the collaboration with bigger names in the Higher Education alot has improved, the service, the support even the Staff are more efficient. I love the new name, the new energy. But anyways this review is for Nicolette, for her exceptional service. Keep it up girl 😊
0
Replies (0)LM
Lomthandazo M
1 reviews | Active since Jan 2020
2 Feb 2026, 15:34
A greatful student 2195**52
Using the distant learning mode of study is not easy, however, Oxbridge Academy which now Waterfall Business School staff makes it easier. Thank you for serving us, your students with so much care and thoughtfulness. From the registration department to the exam department.Thank you ! A special thanks to Miss Carlo Solomon for your exceptional work. You go above and beyond for us as students.Thank you Carlo! 🥰
Helpful (0)
|Replies (0)LM
Lomthandazo M
1 reviews | Active since Jan 2020
2 Feb 2026, 15:34
A greatful student 2195**52
Using the distant learning mode of study is not easy, however, Oxbridge Academy which now Waterfall Business School staff makes it easier. Thank you for serving us, your students with so much care and thoughtfulness. From the registration department to the exam department.Thank you ! A special thanks to Miss Carlo Solomon for your exceptional work. You go above and beyond for us as students.Thank you Carlo! 🥰
0
Replies (0)BC
Brandon C
1 reviews | Active since Jan 2020
2 Feb 2026, 13:36
No support from Oxbridge Academy regarding exam results . 3 years of constant battles.
I've been with this institution for 3 years now and it has been hell. I recently had to rewrite my math literacy GETC paper in November of 2025 for the third time! As their examination body SACAI (which is a nightmare on its own) keeps failing me despite achieving high marks for my site based assessments and they have done this with countless other students especially those completing their matric through UCT online high school as SACAI is also their examination body. I am never even allowed to view my exam scripts and receive no feedback whatsoever. Oxbridge has never even reached out for academic support or tutoring and I've paid all my outstanding fees for both the GETC course and the Adult matric course and I cannot complete my matric course without a proper GETC certification . Just last week I was told that for my most recent rewrite that the result statement says incomplete. I had to complete a new batch of site based assessments which I did and sent in last October and I even received the marks for it all in the high 70's,80's and 90's. Now SACAI says they never received it which is why the result statement (which I have not even received I was told it says incomplete) says incomplete. So I don't know if Oxbridge never sent the assessments or what they are doing but I am now for the fourth time facing another dilemma and I am not receiving any support from Oxbridge but I was good enough to take money from. I am sick and tired. This has been a 3 year struggle . These people are blocking and standing in the way of my future I have been a dedicated student both academically and paid my fees and I have been patient but this is starting to affect me psychologically as I feel hopeless. My parents went I to debt to pay my fees ...... and spent thousands or rewrites as SACAI asks ridiculous fees for rewrites and rechecked of papers and even then the result stays the same I am now still awaiting feedback if the problem has been sorted out as the problem lies with Oxbridge.... they never sent my assignments or even updated my result statement of my assignments. The deadline for registration for May / June matric examination is this Friday 6 Feb and if this is not sorted by then I am stuck for another year! And nobody cares at this institution Please do not register with any institution that uses SACAI as their examination body including Oxbridge Academy. I am currently still waiting for a response regarding this matter. I hope to receive one soon
Helpful (0)
|Replies (0)BC
Brandon C
1 reviews | Active since Jan 2020
2 Feb 2026, 13:36
No support from Oxbridge Academy regarding exam results . 3 years of constant battles.
I've been with this institution for 3 years now and it has been hell. I recently had to rewrite my math literacy GETC paper in November of 2025 for the third time! As their examination body SACAI (which is a nightmare on its own) keeps failing me despite achieving high marks for my site based assessments and they have done this with countless other students especially those completing their matric through UCT online high school as SACAI is also their examination body. I am never even allowed to view my exam scripts and receive no feedback whatsoever. Oxbridge has never even reached out for academic support or tutoring and I've paid all my outstanding fees for both the GETC course and the Adult matric course and I cannot complete my matric course without a proper GETC certification . Just last week I was told that for my most recent rewrite that the result statement says incomplete. I had to complete a new batch of site based assessments which I did and sent in last October and I even received the marks for it all in the high 70's,80's and 90's. Now SACAI says they never received it which is why the result statement (which I have not even received I was told it says incomplete) says incomplete. So I don't know if Oxbridge never sent the assessments or what they are doing but I am now for the fourth time facing another dilemma and I am not receiving any support from Oxbridge but I was good enough to take money from. I am sick and tired. This has been a 3 year struggle . These people are blocking and standing in the way of my future I have been a dedicated student both academically and paid my fees and I have been patient but this is starting to affect me psychologically as I feel hopeless. My parents went I to debt to pay my fees ...... and spent thousands or rewrites as SACAI asks ridiculous fees for rewrites and rechecked of papers and even then the result stays the same I am now still awaiting feedback if the problem has been sorted out as the problem lies with Oxbridge.... they never sent my assignments or even updated my result statement of my assignments. The deadline for registration for May / June matric examination is this Friday 6 Feb and if this is not sorted by then I am stuck for another year! And nobody cares at this institution Please do not register with any institution that uses SACAI as their examination body including Oxbridge Academy. I am currently still waiting for a response regarding this matter. I hope to receive one soon
0
Replies (0)SO
Sade O'Reilly
1 reviews | Active since Jan 2020
30 Jan 2026, 09:13
TO AN EXCEPTIONAL EMPLOYEE- CARLA SOLOMON
I’m giving 5 stars specifically to Carla Solomon, not the academy itself. The academy has been chaotic for some time now. They’ve changed their business name, but even before that there were ongoing issues books not being sent on time, a call centre that barely assists, and now a new website where the information is inaccurate and very difficult to navigate. It’s honestly hard to make sense of anything. Mind you mu tuition is always paid in full once off. Carla, however, is exceptional. She is kind, professional, and genuinely great at her job. Very supportive and honestly willing to help. She goes above and beyond to help and brings some much-needed clarity and calm to an otherwise frustrating experience. The company is very lucky to have her, and she truly deserves recognition and a promotion.
Helpful (0)
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Sade O'Reilly
1 reviews | Active since Jan 2020
30 Jan 2026, 09:13
TO AN EXCEPTIONAL EMPLOYEE- CARLA SOLOMON
I’m giving 5 stars specifically to Carla Solomon, not the academy itself. The academy has been chaotic for some time now. They’ve changed their business name, but even before that there were ongoing issues books not being sent on time, a call centre that barely assists, and now a new website where the information is inaccurate and very difficult to navigate. It’s honestly hard to make sense of anything. Mind you mu tuition is always paid in full once off. Carla, however, is exceptional. She is kind, professional, and genuinely great at her job. Very supportive and honestly willing to help. She goes above and beyond to help and brings some much-needed clarity and calm to an otherwise frustrating experience. The company is very lucky to have her, and she truly deserves recognition and a promotion.
0
Replies (0)MA
Magda A
1 reviews | Active since Jan 2020
22 Jan 2026, 14:17
Thank you
My name is Magda van Ass. After studying with Oxbridge Academy for some time, I was honored to attend my graduation ceremony last year November 2025. It was a wonderful and meaningful experience. Thank you so much to the entire team for ensuring the day was so special. Carla, thank you so much for your kind and professional assistance - with all the admin questions :-) You are tops!
Helpful (0)
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Magda A
1 reviews | Active since Jan 2020
22 Jan 2026, 14:17
Thank you
My name is Magda van Ass. After studying with Oxbridge Academy for some time, I was honored to attend my graduation ceremony last year November 2025. It was a wonderful and meaningful experience. Thank you so much to the entire team for ensuring the day was so special. Carla, thank you so much for your kind and professional assistance - with all the admin questions :-) You are tops!
0
Replies (0)JS
Jayrushka S
1 reviews | Active since Jan 2020
19 Jan 2026, 10:37
Pathetic service
I wrote exams in November 2025 for EISA Occupational Health and Safety to date I received no feedback on the results. I sent several emails requesting feedback and to date I received no response.
Helpful (0)
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Jayrushka S
1 reviews | Active since Jan 2020
19 Jan 2026, 10:37
Pathetic service
I wrote exams in November 2025 for EISA Occupational Health and Safety to date I received no feedback on the results. I sent several emails requesting feedback and to date I received no response.
0
Replies (0)TM
Tshepiso M
1 reviews | Active since Jan 2020
9 Jan 2026, 07:44
Worst experience ever.
Worst experience ever. I regret why did I contact these people, I am now been forced to pay even though I didn’t study with them. They even went as far as handing me over to the debt collectors. I regret really!!!
Helpful (0)
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Tshepiso M
1 reviews | Active since Jan 2020
9 Jan 2026, 07:44
Worst experience ever.
Worst experience ever. I regret why did I contact these people, I am now been forced to pay even though I didn’t study with them. They even went as far as handing me over to the debt collectors. I regret really!!!
0
Replies (0)