OC
Oxford Claims And Legal Services
Unclaimed Business
OC
Oxford Claims And Legal Services
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
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lee-lin davids
1 reviews | Active since Jan 2020
13 Apr 2022, 08:29
Oxford claims and legal services are a bunch of frauds!!!
I can't understand how this company is getting away with robbery on the highest level. Firstly a police report isn't taken into consideration by them. We are to send through our own statement, with a sketch of the accident, a witness report (they don't follow up on any of it) and they keep you waiting for months to come back at you with the most ridiculous response ever as to why it is your fault where it clearly wasn't. My statement is way to long to type out but I can guarantee you that the accident wasn't my fault. This is there response lol "Please note that having reassessed the merits of the matter and the witness statement received, we will not be changing our position. The general principles and the most important duties of any driver are to keep a proper look-out and to drive at a reasonable speed. A driver who travels at a speed which does not allow him to stop within the range of his vision will be travelling over a section of the road blindly and may not be able to avoid colliding with an object previously unseen because of the speed at which he was travelling. Hence, the driver should regulate his speed so as to be able to stop within the range of his vision. A driver who is either not keeping a proper look-out or else driving at an excessive speed in either event is negligent. The damages on your vehicle and the our vehicle proofs without doubt that you were negligent. In the light of the above no offer will be coming from us." This is from their client jumping a stop sign trying to take a gap that wasn't there.
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lee-lin davids
1 reviews | Active since Jan 2020
13 Apr 2022, 08:29
Oxford claims and legal services are a bunch of frauds!!!
I can't understand how this company is getting away with robbery on the highest level. Firstly a police report isn't taken into consideration by them. We are to send through our own statement, with a sketch of the accident, a witness report (they don't follow up on any of it) and they keep you waiting for months to come back at you with the most ridiculous response ever as to why it is your fault where it clearly wasn't. My statement is way to long to type out but I can guarantee you that the accident wasn't my fault. This is there response lol "Please note that having reassessed the merits of the matter and the witness statement received, we will not be changing our position. The general principles and the most important duties of any driver are to keep a proper look-out and to drive at a reasonable speed. A driver who travels at a speed which does not allow him to stop within the range of his vision will be travelling over a section of the road blindly and may not be able to avoid colliding with an object previously unseen because of the speed at which he was travelling. Hence, the driver should regulate his speed so as to be able to stop within the range of his vision. A driver who is either not keeping a proper look-out or else driving at an excessive speed in either event is negligent. The damages on your vehicle and the our vehicle proofs without doubt that you were negligent. In the light of the above no offer will be coming from us." This is from their client jumping a stop sign trying to take a gap that wasn't there.
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Rejoice B
1 reviews | Active since Jan 2020
27 Oct 2021, 09:44
Unfair treatment
Oxford claim and legal service, is a fraud, they take advantage of people who can not fight for themselves legally, they use their power as lawyers to intimate poor people. I had an accident with one of their clients, were glasses from their clients car fell into my car and damaged my car, I submitted quotes from 2 companies which were reduced to the amount that they think the damage will cost, the amount was reduced again by the lawyers to 60 percent which will make it highly impossible to fix the damage that was caused by the glasses on my car. When I asked for the explanation why the amount that was provided by their assessor was reduced to 60 percent, what happened to the 40 percent?, they told me that , the fact that the glasses fell into my car doesn't mean their client is responsible for the damage caused by the glasses. And the sad thing is that they are rude and don't care how they affect people, I now have to pay for something that i was not responsible of. I wish the could be a way of assisting people who can not afford legal services because this companies are taking advantage. I am emotional and physically strained because I can not afford to pay for the damages and they threatened to take legal action of harassment should I approach their clients. I need help because had the glasses not fell into my car , the car would be perfectly fine.
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Rejoice B
1 reviews | Active since Jan 2020
27 Oct 2021, 09:44
Unfair treatment
Oxford claim and legal service, is a fraud, they take advantage of people who can not fight for themselves legally, they use their power as lawyers to intimate poor people. I had an accident with one of their clients, were glasses from their clients car fell into my car and damaged my car, I submitted quotes from 2 companies which were reduced to the amount that they think the damage will cost, the amount was reduced again by the lawyers to 60 percent which will make it highly impossible to fix the damage that was caused by the glasses on my car. When I asked for the explanation why the amount that was provided by their assessor was reduced to 60 percent, what happened to the 40 percent?, they told me that , the fact that the glasses fell into my car doesn't mean their client is responsible for the damage caused by the glasses. And the sad thing is that they are rude and don't care how they affect people, I now have to pay for something that i was not responsible of. I wish the could be a way of assisting people who can not afford legal services because this companies are taking advantage. I am emotional and physically strained because I can not afford to pay for the damages and they threatened to take legal action of harassment should I approach their clients. I need help because had the glasses not fell into my car , the car would be perfectly fine.
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Rogan O
1 reviews | Active since Jan 2020
30 Sept 2021, 10:51
Thugs
Avoid avoid avoid. Thugs that do the dirty work of Renasa. A protracted experience is putting it lightly. Inept, rude and lackadaisical. Assess your vehicle based on the perpetrator’s only, poorly-pixelated image of your vehicle. Not one inquiry asked of you in the claims process. They will find every means to not pay out the full amount for your cheapest, reasonable quote on minor damage. And will take months of back and forth until they’re tire you. Avoid. Filthy, filthy people.
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Rogan O
1 reviews | Active since Jan 2020
30 Sept 2021, 10:51
Thugs
Avoid avoid avoid. Thugs that do the dirty work of Renasa. A protracted experience is putting it lightly. Inept, rude and lackadaisical. Assess your vehicle based on the perpetrator’s only, poorly-pixelated image of your vehicle. Not one inquiry asked of you in the claims process. They will find every means to not pay out the full amount for your cheapest, reasonable quote on minor damage. And will take months of back and forth until they’re tire you. Avoid. Filthy, filthy people.
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Glynnis C
1 reviews | Active since Jan 2020
13 Jul 2021, 09:40
A good experience!
Once a documentation issue on my side had been resolved, my third party claim was processed and the settlement release signed and submitted in under two weeks with no hitches. A good experience! Thanks to Vanessa Kgase for providing an efficient service.
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Glynnis C
1 reviews | Active since Jan 2020
13 Jul 2021, 09:40
A good experience!
Once a documentation issue on my side had been resolved, my third party claim was processed and the settlement release signed and submitted in under two weeks with no hitches. A good experience! Thanks to Vanessa Kgase for providing an efficient service.
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Christo B
1 reviews | Active since Jan 2020
21 Dec 2020, 06:42
Absulute poor service
Renasa Client crashed into my motor cycle 8 August 2020. Since then I have not been able to use my motor cycle. I was referred by Renasa to Vanessa Nkagase at Oxford Claims and Legal Services. For more than 4 months I have been trying to get the claim authorized, but every time they come back with another excuse. The service is absolutely shocking and unacceptable.
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Christo B
1 reviews | Active since Jan 2020
21 Dec 2020, 06:42
Absulute poor service
Renasa Client crashed into my motor cycle 8 August 2020. Since then I have not been able to use my motor cycle. I was referred by Renasa to Vanessa Nkagase at Oxford Claims and Legal Services. For more than 4 months I have been trying to get the claim authorized, but every time they come back with another excuse. The service is absolutely shocking and unacceptable.
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Nhlanhla D
1 reviews | Active since Jan 2020
26 May 2020, 10:10
Worse insurance stay awaaaaay
I was involved in a car accident with Renasa client on the 25/11/2019, my car was rear ended by a drunk driver . The driver admitted of his fault and gave me his insurance number to claim for the 3rd party , then I contacted his broker (Liza campherb) waited long till she sent my claim to Darryl at St Paul underwriters . Darryl advised he awaits for the reply from OCLS specialist .from Darryl I got transferred to vanessa kgase@ocls.co.za after almost 6 months patiently waiting for the claim to be approved. But Vanessa also sent me to Nombulelo.Ndlovu@ocls.co.za whom she declined my claim yet the photos of the vehicle shows the car was on the breakdown lane on the time of an impact.
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Nhlanhla D
1 reviews | Active since Jan 2020
26 May 2020, 10:10
Worse insurance stay awaaaaay
I was involved in a car accident with Renasa client on the 25/11/2019, my car was rear ended by a drunk driver . The driver admitted of his fault and gave me his insurance number to claim for the 3rd party , then I contacted his broker (Liza campherb) waited long till she sent my claim to Darryl at St Paul underwriters . Darryl advised he awaits for the reply from OCLS specialist .from Darryl I got transferred to vanessa kgase@ocls.co.za after almost 6 months patiently waiting for the claim to be approved. But Vanessa also sent me to Nombulelo.Ndlovu@ocls.co.za whom she declined my claim yet the photos of the vehicle shows the car was on the breakdown lane on the time of an impact.
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Replies (0)JM
Johan M
1 reviews | Active since Jan 2020
12 Mar 2020, 08:21
Run for the hills.
Run for the hills. Absolutely useless company. I submitted a third party claim to Renasa Insurance that is 100% their insured fault. After 2 months of back and forth with OCLS (Oxford) they "offered" me 60% of the quote to repair my vehicle. In contrast I then took it to my insurance Santam and they approved the quote for repairs within 2 days. Firstly any company that only deals though email you must stay away from. All interactions with this company and their representatives are about delaying tactics. I send pictures of the accident only the find that their email server can't handle big files. I then send them the pictures as zip files , they don't know what zip files are. I then send them pictures with a google drive link , they can't open google link files. Eventually they requested that i only send pictures as pdf and gif format files. Most people won't even know how to convert to such formats as most image/ pictures are in jpeg format. As you can see anything to delay the processing of the claims , just a plain unprofessional lot with no timelines and they luv blaming everything on somebody else with an added bonus the obfuscated relationship between them and their clients.
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Johan M
1 reviews | Active since Jan 2020
12 Mar 2020, 08:21
Run for the hills.
Run for the hills. Absolutely useless company. I submitted a third party claim to Renasa Insurance that is 100% their insured fault. After 2 months of back and forth with OCLS (Oxford) they "offered" me 60% of the quote to repair my vehicle. In contrast I then took it to my insurance Santam and they approved the quote for repairs within 2 days. Firstly any company that only deals though email you must stay away from. All interactions with this company and their representatives are about delaying tactics. I send pictures of the accident only the find that their email server can't handle big files. I then send them the pictures as zip files , they don't know what zip files are. I then send them pictures with a google drive link , they can't open google link files. Eventually they requested that i only send pictures as pdf and gif format files. Most people won't even know how to convert to such formats as most image/ pictures are in jpeg format. As you can see anything to delay the processing of the claims , just a plain unprofessional lot with no timelines and they luv blaming everything on somebody else with an added bonus the obfuscated relationship between them and their clients.
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Arno S
1 reviews | Active since Jan 2020
19 Mar 2019, 14:55
Accident claim SPM 430337 - Oxford claims & legal services lame excuses
SPM 430337 19/03/19 I was involved in an accident with one of oxford claims and legal services insured last year September (2018). I was standing still at a red traffic light when their insured failed to stop and rear ended my vehicle (C/O Modderfontein and Ysterhout Road - Norkem Park). The oxford claims and legal services insured that drove into my vehicle filed the accident report at the police station and in the report admitted that he failed to stop and drove into the back of my vehicle. After numerous e-mails and transfers from one incompetent consultant to the next they eventually informed me today, 6 months later that they deny liability for my claim/damages because I overtook their insured and our vehicles were to close to each other and collided - what a joke!! There must be some kind of legal action we can take against the unfair and dishonest management of this company??
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Arno S
1 reviews | Active since Jan 2020
19 Mar 2019, 14:55
Accident claim SPM 430337 - Oxford claims & legal services lame excuses
SPM 430337 19/03/19 I was involved in an accident with one of oxford claims and legal services insured last year September (2018). I was standing still at a red traffic light when their insured failed to stop and rear ended my vehicle (C/O Modderfontein and Ysterhout Road - Norkem Park). The oxford claims and legal services insured that drove into my vehicle filed the accident report at the police station and in the report admitted that he failed to stop and drove into the back of my vehicle. After numerous e-mails and transfers from one incompetent consultant to the next they eventually informed me today, 6 months later that they deny liability for my claim/damages because I overtook their insured and our vehicles were to close to each other and collided - what a joke!! There must be some kind of legal action we can take against the unfair and dishonest management of this company??
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