Terrible customer service

Had placed an order on the 22 April 2023. (Immediate payment). Had emailed 27 April 2023, enquiring about the order. No response, on enquiry. Called head office on 2 May 2023,spoke to a man(let's not mention names) who promised to call me back with a response on why the order had been delayed. Had to call back as I received no response,just to have a lady tell me my order will only probably be delivered by this Thursday . It is pretty disappointing to think that a company selling medical supplies, service can be this terrible. I wouldn't recommend using them as a supplier.