Absolute waste of time and money

When we called for a quote, there was no issue getting here and advising on what needed to be done. We were reassured that everything was included in the (not low) quote, which, once accepted we found was not the case. We kept being advised of tools and materials that we needed to supply in order for the work to continue. We spared no expense as we were reassured that this was the best course of action. Our extension lead was used on the roof and left full of sticky rubber. Our buckets were left dirty and destroyed. The planed and varnished wood was removed from our stoep roof in order for a gutter, which is now leaking, to be inserted and replaced with unplaned wood and then varnished with varnish which we had to supply after complaining that this end product was unacceptable. When we complained about shoddy workmanship, we were told to Google what a snag list is and that they were hired to fix the issue of water leaking into the roof and that that is what was done. We were also informed that this work is guaranteed for 3 years as they were finishing off. Not even a year later, we are back to square one as if no work was done and every time I contact Ozzie, I am informed of how busy he is with so many jobs and that he will get here when he can. I have been very understanding, but weeks pass at a time. Now he tells me that the work is only guaranteed for 6 months from the day that they leave the site so I need to understand that but they will try and get out here and see what can be done. The WhatsApp trail of messages and voice notes, along with the same problems on the house that we started with when contacting them, are just evidence of an appallingly disappointing experience.