AE
Alicia E
Active since Nov 2013
14
Reviews
0
Industries
Reviews
14 reviews3 months ago
Unhelpful once they have your money
I purchased three items planned to be part of gifts on 30 November 2025. I received a tracking number on 1 December 2025. I have yet to receive the items and the courier company advised (on two different dates) that the parcel was never handed over to them. Repeated follow-ups via email do not receive responses and their phone number was apparently experiencing issues when I called in early December. In the meantime, I am without the money that I paid or any goods to show for it.
0 replies
7 months ago
Preventing access to account - bizarre!
In dire need of someone who can help us. I’ve been trying to help my dad as he doesn’t know who to turn to anymore. He opened a trust account at FNB for an account where he is the trustee. I believe this was in 2000. Since 2016, when he was advised about a FICA process, he’s been trying to get access to the account. He goes to a branch, someone “helps” him, it’s back and forth for a while and then it goes quiet. This last time has had no progress since July. He emails the consultant and they say they’ll hopefully have an answer soon. There must be something that someone can do!!! If they look up the account, his documents including his ID are there on the system, but he has been delinked from the account. The consultant that “helped” in 2016 delinked him from the account and they don’t know why. In July this year, they created a new profile for him to link him to the account, but he has still not been linked. Surely there must be someone who can help us please?
53 replies
16 months ago
At my wit's end - so unhelpful
I don't know who to contact anymore. This is absolutely ridiculous!!! I placed an order for an LTE contract on 29 November 2024 (a Black Friday special). It was scheduled to be delivered to my home address as I would be working from home the Monday. On Monday, it showed that it was still in transit and I called RAM who said that it would probably only be out for delivery on the Wednesday. I went onto their system and changed the delivery address to my work address. This resulted in a note stating that Vodacom would have to approve the change and it would take an additional 3-5 working days for delivery. I contacted RAM to ask whether I could cancel the change and leave it as originally. They said that only Vodacom could cancel the change. I contacted Vodacom after sales services and was advised that the request was with their back office and I would just have to wait, but it would likely be approved by the Wednesday as it takes 24-48 hours. On the Wednesday, it showed as returned to Vodacom. I contacted Vodacom after sales services again and the consultant told me it was probably in a local Vodacom warehouse and I should just wait a few days. I contacted Vodacom after sales services again today and the consultant called the courier company. She said that she would call me back once they had answered. She called back, but the call failed. After a while, I called again and asked the person if there was perhaps a note on my query as I had called earlier but it seemed that when the consultant returned my call it failed. The call just went dead. I tried to call back again, but apparently I called too many times so my number has been blocked. The consultant then called me back and advised that once the package physically reaches Vodacom, my order will be cancelled and I'll have to place a new order. The new order will not be at the Black Friday price. There is nobody that this can be escalated to. Had I called when the package was still with the courier, they might have been able to still deliver it (I DID CALL AND WAS TOLD TO WAIT!!!!). Oh, they can't unblock my number so if I do place another order and need to call Vodacom after sales, I "should use someone else's phone". I am absolutely irate. This is beyond appalling customer service. On a different occasion, I ended up paying more per month because of a Vodacom representative's mess and they are telling me that this will be the case this time again. I am angry and disgusted.
165 replies
24 months ago
Locked into contract upgrades under the guise of “changes”
On 3 April 2024, I received a call from Selban Naidoo with reference number 12464940. Apparently, products on certain numbers of mine were being discontinued and I therefore needed to change them. I repeatedly asked for confirmation that these were changes to existing contracts and not upgrades. I did not want to upgrade. When the manager who had to authorize the “changes” spoke to me, I asked him also to confirm that these are not upgrades and he simply had me speak to Selban again. Once again, rather than a simple answer, Selban explained. I received an sms at 2:34am today confirming the upgrade of one of the numbers and that the contract has been extended to 2026. This is not okay. It is not what I wanted.
159 replies
32 months ago
Most unhelpful bank
I have an access facility with Capitec Bank. I phoned a few days ago to request that the debit order bank account details be changed. This was (apparently) done successfully. I have since received a letter stating that my limit has been decreased due to me applying for more credit. I did NOT apply for more credit and don’t appreciate that Capitec Bank negatively impacts my credit record. I sent an email that was not responded to and called twice, but the one call was dropped when I was being transferred and the other just transferred me to another menu. Shocking service, or rather lack thereof, to say the least.
0 replies
58 months ago
Absolute waste of time and money
When we called for a quote, there was no issue getting here and advising on what needed to be done. We were reassured that everything was included in the (not low) quote, which, once accepted we found was not the case. We kept being advised of tools and materials that we needed to supply in order for the work to continue. We spared no expense as we were reassured that this was the best course of action. Our extension lead was used on the roof and left full of sticky rubber. Our buckets were left dirty and destroyed. The planed and varnished wood was removed from our stoep roof in order for a gutter, which is now leaking, to be inserted and replaced with unplaned wood and then varnished with varnish which we had to supply after complaining that this end product was unacceptable. When we complained about shoddy workmanship, we were told to Google what a snag list is and that they were hired to fix the issue of water leaking into the roof and that that is what was done. We were also informed that this work is guaranteed for 3 years as they were finishing off. Not even a year later, we are back to square one as if no work was done and every time I contact Ozzie, I am informed of how busy he is with so many jobs and that he will get here when he can. I have been very understanding, but weeks pass at a time. Now he tells me that the work is only guaranteed for 6 months from the day that they leave the site so I need to understand that but they will try and get out here and see what can be done. The WhatsApp trail of messages and voice notes, along with the same problems on the house that we started with when contacting them, are just evidence of an appallingly disappointing experience.
0 replies
72 months ago
No response
I am at my wit’s end trying to get hold of someone. A day after requesting that my order be cancelled and I be fully refunded, I was copied on an email to their support email address by Michelle Fiandeiro confirming that the refund should be processed. I was immensely grateful. Two weeks have since passed. I have sent many emails querying whether they require my banking details or the refund could successfully be processed to the card that I used. No response. Their phone line tells you to email. I would just like my refund please.
0 replies
72 months ago
Wootware FTW
Absolutely incredible service! Friendly, helpful, and super efficient every single time I purchase from them.
0 replies
72 months ago
A company that ignores you
Waiting patiently for a response to an email sent weeks ago...
0 replies
80 months ago
Ridiculous!
I am immensely annoyed with Vodacom's service (or rather lack thereof) today. I called to do an upgrade (actually a downgrade to a smart s+) and everything was fine until I was told that my credit score is too low for the phone that I wanted. I allowed the agent to send a request to Acquisitions, which will take basically a week because today is Friday, and then called back because I searched online and found this to be a frequent issue for many consumers. I was informed that there is nobody higher up that can assist me in expediting the process and that there is no way for agents or consumers to contact Acquisitions. I asked whether I am basically stuck and was told yes. What's worse is that there is no guarantee that Acquisitions will provide me with a positive response. I have an excellent credit score. I do not understand why Vodacom's system is saying otherwise and would like this rectified please.
210 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (21.428571428571427%)
1 Star
9 (64.28571428571429%)