PayFast
Verified Business
PayFast
Verified Business
160 Reviews (last 12 months)
Responds in 23 hours 39 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, PayFast presents a sharply divided experience. When customers connect with a knowledgeable support agent, the service is frequently described as exceptional and personalised. However, the majority of feedback highlights severe delays in account verification, prolonged refund timelines, poor communication responsiveness, and a pattern of funds being withheld without clear explanation. The platform itself is praised for ease of use when functioning, but operational and support failures significantly undermine trust.
Top Strengths:
- •Customer Service & Professional Guidance: Named agents like Byron, Torique, Kamo, and Sophie receive glowing praise for patience, proactivity, and exceptional helpfulness. When customers reach a competent agent, the experience is frequently rated 10 out of 10.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#8Ranked In Payments & Fintech
23 hours 39 minutesAverage Time To Reply
-35 NPSRecommended: Unlikely
Replied to 86% of negative reviews
Typically takes less than 29 hours 54 min to reply
TrustIndex
0
Score
Ranking
#8
in Payments & Fintech
Avg Reply
23 hours 39 minutes
NPS Score
-35
Recommended: Unlikely
Replied to 86% of negative reviews
Typically takes less than 29 hours 54 min to reply
Review Distribution
2.1|160 Reviews
May '25 - Apr '26
5(27%)
4(2.9%)
3(1.5%)
2(2.9%)
1(65.7%)
5(27%)
4(2.9%)
3(1.5%)
2(2.9%)
1(65.7%)
Recent reviews (160)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
AT
Arthur T
1 reviews | Active since Jan 2020
19 Mar 2026, 07:58
Disappointing service, Verification taking long
My account has been pending verification since 06/03/2026 but the process is supposed to take 1-3 days. This is very disapointing and the fact that there hasn't been any communication makes it worse. Can someone please assist.
Helpful (0)
|Replies (0)AT
Arthur T
1 reviews | Active since Jan 2020
19 Mar 2026, 07:58
Disappointing service, Verification taking long
My account has been pending verification since 06/03/2026 but the process is supposed to take 1-3 days. This is very disapointing and the fact that there hasn't been any communication makes it worse. Can someone please assist.
0
Replies (0)EJ
Eyam J
1 reviews | Active since Jan 2020
18 Mar 2026, 12:10
Very Dissapoinnting Verification Process
I registered for a PayFast account days ago and submitted all the required documentation, however, my account is still pending verification. Given that your company positions itself as a facilitator of business growth, the delay in the verification process is both concerning and frustrating.
Helpful (0)
|Replies (0)EJ
Eyam J
1 reviews | Active since Jan 2020
18 Mar 2026, 12:10
Very Dissapoinnting Verification Process
I registered for a PayFast account days ago and submitted all the required documentation, however, my account is still pending verification. Given that your company positions itself as a facilitator of business growth, the delay in the verification process is both concerning and frustrating.
0
Replies (0)CL
Calvin L
1 reviews | Active since Jan 2020
17 Mar 2026, 11:00
Still waiting for my call
I have a problem with their payment gateway and I need it sorted out before I can make the website live and start accepting payments. I waited 3 days to get a response asking me what the issue is, which I showed them. Then the lady asked me for a number and a time so they can call me. Never got a call and so I sent another email. Now I have to wait another 3 days before someone will respond. Are all payment providers this bad?
Helpful (0)
|Replies (0)CL
Calvin L
1 reviews | Active since Jan 2020
17 Mar 2026, 11:00
Still waiting for my call
I have a problem with their payment gateway and I need it sorted out before I can make the website live and start accepting payments. I waited 3 days to get a response asking me what the issue is, which I showed them. Then the lady asked me for a number and a time so they can call me. Never got a call and so I sent another email. Now I have to wait another 3 days before someone will respond. Are all payment providers this bad?
0
Replies (0)FG
MM
CL
CP L
1 reviews | Active since Jan 2020
2 Mar 2026, 15:49
Payfast support ****mers
I have contacted payfast to reverse a payment that was made through their platform this morning of the 2n of March 2026 to the amount of R1105.00. The merhant was a ****mer yet i was informed this *****ster cant use payfast if they dont register with payfast. Website: www.peptidepen.co.za but on bank statement (payfast) ref is Novagenix PTY. I demand my moneg back as Payfast allow ****mers to use their platform! It came to my attention that they duplicated several sites with all the payfast option. How do you allow this? Dont you do background checks on these ****mers?
Helpful (0)
|Replies (0)CL
CP L
1 reviews | Active since Jan 2020
2 Mar 2026, 15:49
Payfast support ****mers
I have contacted payfast to reverse a payment that was made through their platform this morning of the 2n of March 2026 to the amount of R1105.00. The merhant was a ****mer yet i was informed this *****ster cant use payfast if they dont register with payfast. Website: www.peptidepen.co.za but on bank statement (payfast) ref is Novagenix PTY. I demand my moneg back as Payfast allow ****mers to use their platform! It came to my attention that they duplicated several sites with all the payfast option. How do you allow this? Dont you do background checks on these ****mers?
0
Replies (0)DH
Dumisani H
1 reviews | Active since Jan 2020
20 Feb 2026, 13:53
Poor Customer Service and Slow Account Activation at PayFast
PayFast is one of the most disappointing services I’ve experienced in this country. Their customer service is almost non-existent. I signed up a day ago and was asked to provide a description of my business, which I sent promptly. I received no response and had to follow up, only to then be asked for a company profile or brochure, which I also provided. My account is still not active. I’m not sure whether they are under-resourced, using untrained staff, or simply not prioritising customer service, but the experience has been extremely frustrating. I use Wise and PayPal for my international clients and have never encountered this level of poor service.
Helpful (0)
|Replies (0)DH
Dumisani H
1 reviews | Active since Jan 2020
20 Feb 2026, 13:53
Poor Customer Service and Slow Account Activation at PayFast
PayFast is one of the most disappointing services I’ve experienced in this country. Their customer service is almost non-existent. I signed up a day ago and was asked to provide a description of my business, which I sent promptly. I received no response and had to follow up, only to then be asked for a company profile or brochure, which I also provided. My account is still not active. I’m not sure whether they are under-resourced, using untrained staff, or simply not prioritising customer service, but the experience has been extremely frustrating. I use Wise and PayPal for my international clients and have never encountered this level of poor service.
0
Replies (0)MV
Marcel V
1 reviews | Active since Jan 2020
16 Feb 2026, 16:22
Poor Support / No Support
It is completely impossible to get straight forward API assistance. Days and Days of waiting for help, and still nothing. My custom application could already have been running and PayFast/Paygate will make money on each transaction. But looks like they have enough money.
Helpful (0)
|Replies (0)MV
Marcel V
1 reviews | Active since Jan 2020
16 Feb 2026, 16:22
Poor Support / No Support
It is completely impossible to get straight forward API assistance. Days and Days of waiting for help, and still nothing. My custom application could already have been running and PayFast/Paygate will make money on each transaction. But looks like they have enough money.
0
Replies (0)