NOKWANDA S

Active since Dec 2019

Reviews

Industries

Reviews

9 reviews

3 months ago

PAYFAST HAS POOR CUSTOMER SERVICE AND DOESNT PAY REFUNDS ON TIME !!!!

I spoke with a representative by the name of Zoey on 6 May 2026 at 1:23 pm for 8 min:40. I wanted to query my refund as I've not recieved it for more than 14 days. She was very unhelpful and *********** and very poor service. She told me that the refund will take more than 14 days which is what I already told her she asked if I had sent all my banking details with my ISP I told her yes the message I received was directly from Pay fast team on 22 April 2026 that the refund is on its way, I told her I'm upset because yesterday when I spoke with another pay fast rep she said the refund was reversed and when I asked why I wasn't given an answer. She kept telling me that they are only a payment gateway and that I should contact the ISP and I told her it's outside the ISP because the message came directly from the pay fast team. This is not the first time I've recieved a refund from pay fast and it certainly didn't take more than 14 days to receive. I asked to speak to her manager she said no the manager is in a meeting I told her I can wait she said no she can schedule me for a callback or put my number voluntarily on DNC without me prompting it and when I told her to drop the line so I can rate her she kept me on a silent call for a few min then dropped so I can't rate her. This is unacceptable and *********** behavior and very rude poor customer service. I then spoke with Jade from complaints team who apologized sincerly and said to expect the refund on 14/05/2026 as the working days would exclude the easter holidays I calmed down abit cause she was polite she asked to remove the initial HelloPeter review but now Its 15/05/2026 I still havent recieved my refund and now I have to chase Payfast with my refund and waste my airtime because it seems not only is it Supersonic that delayed my refund as it should have been raised on 8 April 2026 they raised it late on 22/04/2026 now I have to deal with payfast becuase it seems they only take matters seriously when a review is written on Hello Peter about them, If ever any provider wants me to use PAYFAST for any payments I would rather find an alternative payment method than to use payfast cause they dont keep their word especially when it comes to refunds , highly dissapointed. Regards Nokwanda ***

0 replies

Supersonic FTTX (Pty) Ltd

4 months ago

SUPERSONIC CUSTOMER SERVICE IS AWFUL AND DELAYS REFUNDS

The service is disaspointing and appauling. I literally placed the order 2 days ago on 8/04/2026 and today 10/04/2026 I cancelled and requested a refund and a cancellation letter. The installation hasnt even taken place . I am told refund will be processed with 14-21 days and that they dont issue a cancellation letter however they keep on re-placing an order yet they say they trying to cancel it but it keeps notfiying me that they are attempting to re-place the oder and they wanted my bank confirmation letter from my bank yet I made payment for fibre with my card and send them a copy of my payfast reciept as well as copy of Supersonic Internet invoice payment . I have been passed around 4 differentt advisors and im getting nowhere . This is poor service and if I dont recieve my refund within that 14 days which is too long unecessary I will involve my lawyers and ombudsman.

0 replies

Supersonic

4 months ago

SUPERSONIC FIBRE INTERNET HAS POOR CUSTOMER SERVICE DO NOT GET IT !!!!!!!!!

0 replies

Legit

12 months ago

Legit Gateway mall manager Joyce is deaming and undermine very unprofessional

Joyce the manager is very rude and dreaming and doesn't know how to deal with customers professionally. I bought shoes 8 days ago the correct size but when I was about to wear outside my house didn't even take 10 steps they were too lose so I took them back for a exchange she looked at them and said it's not in the same condition as it left the store I asked why she pointed to the black sole underneath as it had dust. I told her I can wipe the dust beneath which I did I purchased R14 wipes at the till and wiped them infront of her then she took three other pairs with 3 different sizes and compared the soles and said she won't exchange them she didn't even have the decency to tell me not to buy the wipes as she had already decided she won't exchange. I wasted my time and felt undermined. According to the refund policy the only time they should have rejected is if it was Underwear or due to hygiene, those were shoes cleaned and she acted like it's a financial detriment to exchange which is really nonsencial reasoning of her and pathetic honestly for management.

1 reply

Standard Bank Insurance

35 months ago

SBIB FLEXI FUNERAL PLAN CALLED MORE THAN 22 TIMES WITH R70 AIRTIME SIMPLY TO GET SOMEONE TO CHANGE MY BANKING DETAILS

FLEXI FUNERAL PLAN I have called more than 20 times with my airtime if R70 I was passed back and forth , line dropped on me asked some agents to call me back which they did not. I simply wanted to change my banking details for my funeral plan finally on the 20th call with Sphesihle Nhlapho I was advised I cannot change my banking details until the next month because my debit will be tomorrow (mind you me the account that's going to be debited is inactive) As frustrating as may be Sphesihle was very professional and I appreciate it as I know most agents don't like taking and avoid calls close to 5pm. I'm now skeptical as if I'm having a hard time speaking with someone simply to change my banking details what will claims be like . I work in insurance myself and this is so unacceptable. Its sad SBIB needs to really check they call abandonment rate and make the platforms much more customer friendly as this has really been an unpleasant journey

1 reply

Vodacom

42 months ago

Sales agent LM_HLONS001 VERY RUDE & UNPROFESSIONAL

I placed an order for a router contract on 15/02/23 with agent LM_HLONS001 directly from sales department been over two weeks didn't receive any updates and when I called today to follow up the representative said order was not submitted which was strange because previously validations had contacted me to validate order and they confirmed order was successful and order was on its way...the representative then transfered me to the initial agent LM_HLONS001 he said the order the courier company was hijacked even so as soon as you place an order the courier companies keep you updated throughout but I've received nothing and agent LM_HLONS001 WAS VERY UNPROFESSIONAL ARROGANT AND RUDE I asked him to leave notes at least to the courier company to deliver my order at least next week Tuesday latest as I'm now incurring costs outside my budget for data as an inconvenience he said "I CANT DO THAT". I asked why he provided a vague answer AND WAS SPEAKING OVER ME...I'm so disappointed as I am a consultant myself and would never speak to a customer in a manner that he spoke even used terms"what-what " I asked him to put me through to the cancellations department he spoke over me rudlely and passed me through to am automated line I can't get through to. I called back again and spoke to a very professional and polite rep Nicollet Jack's who handled the matter professionally like I would myself even though the line got disconnected after I had asked her to pass me through to complaints but Nicollet Jacks was amazing unlike the arrogant initial rep ...funny cause now on their systems it now looks like the order was placed today ....Agent LM_HLONS001 needs to be trained on respecting and speaking to customers even I can teach him that. His behaviour was so disgusting . The only reason I'm no longer cancelling is because of Nicollet Jacks who handled the call professionally and politely otherwise agent.

2 replies

Textbook Trader

50 months ago

Highly recommended very impressive with the entire process from order to delivery , very affordable too

Very affordable prices and notification of the entire process...was sceptical at first but am very impressed they've gained me as a long term customer now , they partnered up with The Courier Guy delivery and they have been amazing truly it was a very nice experience, they are very competitive too

0 replies

The Courier Guy

50 months ago

Very impressive and speedily delivery !!!!😊😊😊

I'm very very impressed with the collaboration of Textbook trader and the Courier guy...delivery is very speedy I live in Durban I ordered a book yesterday , got it today it was collected from Joburg how fast was that and the delivery guy Khaya is punctual , and polite and professional I've had him deliver twice they notified me in advance for delivery.

0 replies

Debonairs Pizza

81 months ago

UMLAZI MEGA CITY DEBONAIRES BRANCH ARE CON ARTIST YOU PAY MORE FOR LESS!!!

UMLAZI MEGA CITY Debonaires branch is ****ty i ordered something meaty meduim pizza 1stly it comes over two hours late and some lame excuse that the first driver got lost so they sent another one yet I'm 20 minutes away , the meduim is R95 but the size I got is of the R39 box . I called the branch they dont pick up after some calls they pick up and say its "a call centre number"I call again for the 10th time they pick up I spoke to Hlengiwe she said she took my details and said she'll get the Mananger to call because he's out he's gone to the bank .There's slight variation on my slip than online . IWILL NEVER BUY AGAIN EVEN WHEN IM AT THE MALL FROM UMLAZI MEGA CITY DEBONAIRES BRANCH !!!!!!They are incompetent there YOU PAY MORE FOR LESS!!!

1 reply

Review Distribution

5 Star

2 (22.2%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

7 (77.8%)

NOKWANDA S

Reviews

PAYFAST HAS POOR CUSTOMER SERVICE AND DOESNT PAY REFUNDS ON TIME !!!!

SUPERSONIC CUSTOMER SERVICE IS AWFUL AND DELAYS REFUNDS

SUPERSONIC FIBRE INTERNET HAS POOR CUSTOMER SERVICE DO NOT GET IT !!!!!!!!!

Legit Gateway mall manager Joyce is deaming and undermine very unprofessional

SBIB FLEXI FUNERAL PLAN CALLED MORE THAN 22 TIMES WITH R70 AIRTIME SIMPLY TO GET SOMEONE TO CHANGE MY BANKING DETAILS

Sales agent LM_HLONS001 VERY RUDE & UNPROFESSIONAL

Highly recommended very impressive with the entire process from order to delivery , very affordable too

Very impressive and speedily delivery !!!!😊😊😊

UMLAZI MEGA CITY DEBONAIRES BRANCH ARE CON ARTIST YOU PAY MORE FOR LESS!!!

Review Distribution

About

Community

Businesses

Follow Us