Supersonic FTTX (Pty) Ltd
Unclaimed Business
|1|28 Reviews (last 12 months)|This business does not respond to reviews
Supersonic FTTX (Pty) Ltd
Unclaimed Business
|1
28 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Supersonic FTTX (Pty) Ltd is facing significant dissatisfaction across its customer base. Customers consistently mention prolonged service outages, unresolved tickets, and difficulty reaching effective technical support. A recurring theme is billing for services that were never activated or are underperforming relative to advertised speeds. Many reviewers describe being passed between agents without resolution, with refund and cancellation requests dragging on for months. Frustration with call centre wait times, dismissive responses, and a perceived lack of accountability between Supersonic and its underlying network partners dominates the feedback landscape.
Performance(last 12 months):
Trustindex Rating
1.7NPS Score
-100Unlikely
TrustIndex
1.7
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|28 Reviews
Dec '25 - Aug '26
Recent reviews (28)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePJ
Prudence J
1 reviews | Active since May 2026
25 May 2026, 09:16
WORST WIFI ND CUSTOMER SERVICE EVER
PLEASE DO NOT WASTE YOUR TIME WITH THIS COMPANY, THEY ARE COMPLETLEY USELESS. they quick to do installation and everything but once you connected there are so much issues, ive always been up to date with payments on their month-to-month contract and my wifi was always only connected for 2 weeks! when reaching out to their wifi platform because THERES NOT A SINGLE WAY OF CONTACTING THEM, Their agents on whatsap are useless, they decide if they want to attend to your query they dont really care, some of them will just stop responding and redirect you to another useless agent but you wont ever get the help you need. PLEASE DO NOT STRUUGLE LIKE I AM RIGHT NOW ITS HORRIBLE and i wouldnt want anyone to waste their money lost especially if you working from home. i 100% do not recommend this company their fastest wifi is also so slow. you pay to never be connected to the internet. im still struggling as we speak because they disconnected my wifi for absolutely no reason at all. This business is a ****
Helpful (0)
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Prudence J
1 reviews | Active since May 2026
25 May 2026, 09:16
WORST WIFI ND CUSTOMER SERVICE EVER
PLEASE DO NOT WASTE YOUR TIME WITH THIS COMPANY, THEY ARE COMPLETLEY USELESS. they quick to do installation and everything but once you connected there are so much issues, ive always been up to date with payments on their month-to-month contract and my wifi was always only connected for 2 weeks! when reaching out to their wifi platform because THERES NOT A SINGLE WAY OF CONTACTING THEM, Their agents on whatsap are useless, they decide if they want to attend to your query they dont really care, some of them will just stop responding and redirect you to another useless agent but you wont ever get the help you need. PLEASE DO NOT STRUUGLE LIKE I AM RIGHT NOW ITS HORRIBLE and i wouldnt want anyone to waste their money lost especially if you working from home. i 100% do not recommend this company their fastest wifi is also so slow. you pay to never be connected to the internet. im still struggling as we speak because they disconnected my wifi for absolutely no reason at all. This business is a ****
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Replies (0)NH
Nokwazi H
1 reviews | Active since Mar 2019
22 May 2026, 13:14
Horrible customer experience
The worst customer experience ever, my services were disconnected, I have called in for 4 days with no assistance. Service consultants are not even able to provide SLA time frames for tickets logged.
Helpful (0)
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Nokwazi H
1 reviews | Active since Mar 2019
22 May 2026, 13:14
Horrible customer experience
The worst customer experience ever, my services were disconnected, I have called in for 4 days with no assistance. Service consultants are not even able to provide SLA time frames for tickets logged.
0
Replies (0)MM
Mary-Jane Mphahlele
1 reviews | Active since May 2021
14 May 2026, 09:05
REFUSING TO CANCEL MY CONTRACT BUT OFFERS NO SERVICE
A deeply frustrating experience with Supersonic that raises serious concerns about customer service, billing practices, and cancellation procedures. I formally requested cancellation of my services approximately 6–7 months ago after experiencing prolonged periods of unreliable internet connectivity and poor service delivery. At the time, the agreement is and was a month-to-month arrangement, and I expressly requested that their router/device be collected. To date, the contract has still not been properly cancelled. Instead, the account only is now updated, and appears to have merely been “suspended” due to alleged non-payment, not terminated pursuant to my cancellation request submitted months ago. In other words, despite formally cancelling the service, the account remained active on their system while charges continued to accumulate. What is particularly concerning is that: • The cancellation request was communicated months ago; • Their own administrative delays appear to have prevented proper processing; • The service itself had become unreliable long before cancellation; • Device collection requests were ignored; and • The matter has now escalated into collection efforts and alleged clawback fees despite the dispute having been raised repeatedly. Even more troubling is that their own contractual terms appear to provide that customers who have exceeded 12 months of service should not be subjected to clawback fees upon cancellation. Consumers should not have to fight to exit a month-to-month service agreement, especially where services were not properly rendered and cancellation was communicated clearly and timeously. I sincerely hope Supersonic improves its internal administration, cancellation processes, and treatment of long-standing customers.
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Mary-Jane Mphahlele
1 reviews | Active since May 2021
14 May 2026, 09:05
REFUSING TO CANCEL MY CONTRACT BUT OFFERS NO SERVICE
A deeply frustrating experience with Supersonic that raises serious concerns about customer service, billing practices, and cancellation procedures. I formally requested cancellation of my services approximately 6–7 months ago after experiencing prolonged periods of unreliable internet connectivity and poor service delivery. At the time, the agreement is and was a month-to-month arrangement, and I expressly requested that their router/device be collected. To date, the contract has still not been properly cancelled. Instead, the account only is now updated, and appears to have merely been “suspended” due to alleged non-payment, not terminated pursuant to my cancellation request submitted months ago. In other words, despite formally cancelling the service, the account remained active on their system while charges continued to accumulate. What is particularly concerning is that: • The cancellation request was communicated months ago; • Their own administrative delays appear to have prevented proper processing; • The service itself had become unreliable long before cancellation; • Device collection requests were ignored; and • The matter has now escalated into collection efforts and alleged clawback fees despite the dispute having been raised repeatedly. Even more troubling is that their own contractual terms appear to provide that customers who have exceeded 12 months of service should not be subjected to clawback fees upon cancellation. Consumers should not have to fight to exit a month-to-month service agreement, especially where services were not properly rendered and cancellation was communicated clearly and timeously. I sincerely hope Supersonic improves its internal administration, cancellation processes, and treatment of long-standing customers.
0
Replies (0)ML
Michael L
1 reviews | Active since Nov 2014
10 May 2026, 20:47
Supersonic FFTX R0,02c BOTS
Really frustrating. Been with them for 9 years. In April 2026 prices went to R999. Paid R999. The invoice did not round and charged R999,01. I did not notice and short paid 2c in total. They sent me threatening letter. I paid immediately I was aware. 9 year customer owing 2c. Actually paid when advised , but my WiFi was suspended. Tried to call support all day. Their BOT is useless. As is there support. I will be giving Supersonic 30 days notice terminating. For 8 1/2 years I remained overpaid for 2 months of my monthly sub. The interest they benefitted was more than the 2c for which they shut me down. Michael. Contactable by email only. Good riddance.
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Michael L
1 reviews | Active since Nov 2014
10 May 2026, 20:47
Supersonic FFTX R0,02c BOTS
Really frustrating. Been with them for 9 years. In April 2026 prices went to R999. Paid R999. The invoice did not round and charged R999,01. I did not notice and short paid 2c in total. They sent me threatening letter. I paid immediately I was aware. 9 year customer owing 2c. Actually paid when advised , but my WiFi was suspended. Tried to call support all day. Their BOT is useless. As is there support. I will be giving Supersonic 30 days notice terminating. For 8 1/2 years I remained overpaid for 2 months of my monthly sub. The interest they benefitted was more than the 2c for which they shut me down. Michael. Contactable by email only. Good riddance.
0
Replies (0)NT
Nhlanhla T
1 reviews | Active since Jul 2024
4 May 2026, 09:37
Horrible service
Logged a ticket on the 27th of April '26, for my router restarting every few minutes, making it impossible to do anything online, received mo response, I followed up on the 29th, nothing, then again this morning 4 May. lady tells me, she can see on system that my router keeps restarting, and my ticket has been sitting with technical team, with no one doing anything about it. Soon as I reach 12 months, I'm canceling and returning their stuff.
Helpful (0)
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Nhlanhla T
1 reviews | Active since Jul 2024
4 May 2026, 09:37
Horrible service
Logged a ticket on the 27th of April '26, for my router restarting every few minutes, making it impossible to do anything online, received mo response, I followed up on the 29th, nothing, then again this morning 4 May. lady tells me, she can see on system that my router keeps restarting, and my ticket has been sitting with technical team, with no one doing anything about it. Soon as I reach 12 months, I'm canceling and returning their stuff.
0
Replies (0)LB
Landseer B
1 reviews | Active since Nov 2022
2 May 2026, 09:12
No supporter
Why are your technicians not operating on a normal working day !!!!! Now I call the centre and get told that they can only log tickets. I can do that myself. ..! Rather empower you first contact staff to be technical support over weekends. Then not being able to support your clients for the service we pay you for!!!!
Helpful (0)
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Landseer B
1 reviews | Active since Nov 2022
2 May 2026, 09:12
No supporter
Why are your technicians not operating on a normal working day !!!!! Now I call the centre and get told that they can only log tickets. I can do that myself. ..! Rather empower you first contact staff to be technical support over weekends. Then not being able to support your clients for the service we pay you for!!!!
0
Replies (0)FC
FARRAD C
1 reviews | Active since Feb 2026
17 Apr 2026, 07:49
Poor to know service
Extremely poor service from Supersonic, instead of rebooting my fibre line the technical guy disconnected my line and does not know how to reconnect it. Neither does his supervisor Jacob know how to fix the problem.I ended up purchasing data whilst paying a monthly subscribtion for a service i do not have.
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FARRAD C
1 reviews | Active since Feb 2026
17 Apr 2026, 07:49
Poor to know service
Extremely poor service from Supersonic, instead of rebooting my fibre line the technical guy disconnected my line and does not know how to reconnect it. Neither does his supervisor Jacob know how to fix the problem.I ended up purchasing data whilst paying a monthly subscribtion for a service i do not have.
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Replies (0)MM
Mapula M
1 reviews | Active since Nov 2015
14 Apr 2026, 10:55
Supersonic fibre
What a pathetic service I received from supersonic FTTX (PTY)LTD, taken from pillar to post been out of internet for past 8 days but I can’t get technician to solve my problem but monthly premium goes through without fail.
Helpful (0)
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Mapula M
1 reviews | Active since Nov 2015
14 Apr 2026, 10:55
Supersonic fibre
What a pathetic service I received from supersonic FTTX (PTY)LTD, taken from pillar to post been out of internet for past 8 days but I can’t get technician to solve my problem but monthly premium goes through without fail.
0
Replies (0)