FV
Fyko van der Molen
Active since Aug 2024
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Micro Robotics - Be very, very careful.
We purchased 50 voltage regulators which were quoted and invoiced as being controlled by a well known and respected industry standard chip. The product delivered however was equipped with a cheap alternative that does not and can never function. All 50 items are completely and utterly useless for any purpose whatsoever. They will simply never work. Johan Conradie of Micro Robotics regrets the ***** up but declines to make good.
0 replies
5 months ago
Incommunicado Once the Deal is Done
I ordered online a quantity of electric wire. The order was handled most efficiently and delivered a day earlier than forecast. Excellent! However it was immediately apparent that, while the product label agreed with that which was ordered, the product in the package didn't match the label - it was a higher grade of wire that costs more than twice the price I paid. Someone had mislabeled the cable and the mistake could only be expensive for a seller somewhere up the line. I immediately emailed Stemar with the suggestion that they check whether they weren't selling their stock at a loss. I also offered to return what they'd sent me, the packs being pristine and unopened. I waited in vain for any response. A few days later, thinking they might not understand what I'd previously reported, I sent the manufacturers specification for the cable sent versus the cable ordered. With documentary proof. The cable they sent contained more than twice the copper that I'd paid for. No response whatsoever. If this is how they treat a client that's trying to help them, imagine the impenetrable wall of silence if you'd ever want something FROM them. Better to play it safe and buy elsewhere.
0 replies
19 months ago
A Chinese eBay vendor to avoid - survy2014
Most already know what a disaster the SA Post Office is: between 66% and 100% of parcels getting ****** - the 100% being the ones that contain even the smallest quantity of metal that can be sold as s****. The only way to get reliable delivery of eBay purchases from China is to specify that shipping is to be via Yanwen Couriers. Yanwen feeds Buffalo Couriers at the Chinese departure point and hands over to a local last miler after Customs Clearance. Delivery is within 3 weeks (up from 2 weeks of a few months ago) to your door. Yanwen is 50% more expensive than the China Post/Singapore Post that the eBay vendors seem to favour (average cost in my experience for under 1kg is US$4,50), but it's 100% reliable. You do need to tell the vendor at the time of purchase that the order is conditional upon shipping being via Yanwen. eBay makes provision for this direct messaging on the checkout page. Te problem with survy2014 is that they don't comply - they just send via China Post anyway, which means your money goes straight down the drain. Your order will take 4 weeks to reach SA Customs - and then it will disappear without trace. And if you register a complaint with survy2014 about this error on their part you get a lot of China-babble about how it's actually your fault
0 replies
20 months ago
MDS Collivery - Could be so much more.
I've come to dread deliveries by MDS Collivery. Not because their service is bad - in fact the service is great, it's the tracker that drives me mad with frustration. Since all their delivery vehicles have GPS tracking devices installed someone had the bright idea of displaying the distance between the van and the delivery address on the tracking website. They then went one step further and displayed the estimated travel time to cover that distance. Which was a huge mistake. Why? Because the driver doesn't follow a straight line to the delivery address - he follows a circuitous route intended to cover all of his scheduled destinations as efficiently as possible. And only h knows what that route is. As a result the predicted delivery time jumps ahead in leaps and bounds as the driver does his twists and turns through his delivery territory. The initial estimate of say 10:50 jumps forward and forward and forward, so you actually have no clue when he's going to arrive, but you get disappointed over and over again. That's why I don't like MDS Collivery. On the other hand, if they includes how many stops the driver needed to make BEFORE reaching your address, the whole picture would change dramatically. Imagine this: "The driver is 6,5km from your delivery address and you are 7th in line" "The driver is 7,8km from your delivery address and you are 6th in line" ............... "The diver is 1,1km from your delivery address and you are next in line" That would be infinitely more useful.
53 replies
20 months ago
FTN is the Gold Standard - Others take note, this is how it's done!
This is exactly how an online shop should be run. I placed my order at 18:30 on day one, and had it in my hand at 11:00 on day 2. Outstandingly excellent service.
53 replies
20 months ago
Afya Health Products is very, very sick
Here's the timeline: 1. Place order and pay via Payfast - instant and irreversible payment. Order and payment unacknowledged. 2. Following week check order repeatedly - says 'Pending payment'. 3. Send email pointing to payment made. No response. 4. Inquire by email as to What's happening? No response 5. Threaten to cancel if no response is forthcoming No response. 6. Cancel order - order shows cancelled on website. No response. 7. Request refund. No response. 8. Promise review on hellopeter No response. 9. Post review on hellopeter
53 replies
21 months ago
The Rain falls oh so slowly!
With Frogfoot refusing to fix their connection, and MTN acting like the loonies have taken over the store I decide to give Rain a try. I sign up for Rain101 with an extra payment of R200 per month to get 60MBit. I fetch the router from their Rondebosch shop. Very efficient service. The router works immediately and the installation takes just a few minutes. Excellent so far. The cutesy-pie messages on their little screen are quite annoying - do they think I'm 16 years old? Then the speed test - oh dear. Not even 30Mbits. No problem - give it a few days. Maybe it'll improve. Now, 2 weeks later the speed is down to 5MBits on a good day, and LESS than 2 MBits on a bad day. At 2am it sometimes reaches 7MBits, sometimes not.
318 replies
21 months ago
MTN Internet - a farcical disaster or a clever con?
After weeks of waiting in vain for Frogfoot to fix their fibre connection to my house I have a look at what MTN offers. On their website they offer this: Uncapped Internet via 5G 60 Megabit for R699 per month No commitment, no Contract, Cancel any Time Free use of 5G router Pro-rata payments So I contact them and order a router. They charge me 1149 to my credit card - being half the current month and all of the following month. No problem, that's the pro-rata they talk about. I pay the R1149. They send the router. I install the router. The WiFi side works great, but no Internet connection. Next thing I get an email from MTN: "Congratulations! You've successfully app**** for a Contract!!". And attached is one of the most onerous contracts I've ever seen. All the boxes are filled by them. None of the boxes are editable, and the conditions I supposedly agree to are HARSH. No instructions as to what to do with it. No address to return it to . Just a ridiculously one sided contract unsigned and un-signable. So I immediately email them and tell them the deal is OFF. Please fetch your router ASAP. Three hours later they connect me to the Internet. No response the the email. Next thing my phone goes buzz-buzz, buzz-buzz. It's the bank. MTN has just put through 2 debits on my account for R1149 each. I immediately email them with instructions to reverse the debit orders. Nothing happens. So I instruct the bank to reverse the debit orders. The bank complies. Next day MTN credits my account with R1149. I assume it's a refund on the initial payment, but nobody at MTN knows anything. Next thing a blizzard of emails threatening me with all sorts of penalties if I don't pay them (an unspecified amount) IMMEDIATELY. I decide that I'm dealing with a bunch of deranged lunatics here. So I box up their router and take it to the nearest MTN shop. The (highly obnoxious) clerk at the shop refuses to accept the router. He tells me I HAVE TO jumps all sorts of hoops according to the contract. What contract? I ask him. Now I get an email from MTN every day or 2 saying congratulations! order xyz is in the works. Meaning what?I have no idea. But I watch my bank account very closely. They have its number and they're a little bit crazy over there.
106 replies
21 months ago
Frogfoot - the company with feet of Clay
I have FTTH with Mweb via Frogfoot fibre. On the 6th July 2024 the ONT (Optical Network Terminal), the thingy that converts optical fibre info to an ethernet electrical signal, breaks. (Following a power failure it shows a red LED - meaning it failed to boot. (You need to try resetting by power OFF/ON or the reset button) So far there are 5 "Queries" lodged with Mweb, but I'm still waiting for some action.
0 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
1 (11.11111111111111%)
2 Star
1 (11.11111111111111%)
1 Star
6 (66.66666666666667%)