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eBay
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, eBay receives overwhelmingly negative feedback from South African customers. Recurring frustrations include undelivered parcels, inaccurate or incomplete tracking, and prolonged waits for refunds that often never arrive. Multiple reviewers report feeling unsupported by eBay's customer service, describing interactions as unhelpful and heavily reliant on AI chatbots. Account suspensions without explanation, disputes over the Money Back Guarantee, and excessive seller fees further erode trust. Only one reviewer praised accurate tracking and good seller communication.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|10 Reviews
Jun '25 - May '26
5(10%)
4(0%)
3(0%)
2(0%)
1(90%)
5(10%)
4(0%)
3(0%)
2(0%)
1(90%)
Frequently Asked Questions About eBay
Based on recent customer reviews, eBay receives overwhelmingly negative feedback from South African customers. Recurring frustrations include undelivered parcels, inaccurate or incomplete tracking, and prolonged waits for refunds that often never arrive. Multiple reviewers report feeling unsupported by eBay's customer service, describing interactions as unhelpful and heavily reliant on AI chatbots. Account suspensions without explanation, disputes over the Money Back Guarantee, and excessive seller fees further erode trust. Only one reviewer praised accurate tracking and good seller communication.
eBay has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked eBay across 413 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
BR
Barend R
1 reviews | Active since Jan 2020
14 Jan 2026, 08:24
Order did not arrive.
Hi I placed and paid for this order and still waiting it is seeds and might have gone off already... Time placed Oct 15, 2025 at 2:36 AM Order number 05-13711-60070 Total US $71.90 (5 items) Sold by quinta_dos_ouriques
Helpful (0)
|Replies (0)BR
Barend R
1 reviews | Active since Jan 2020
14 Jan 2026, 08:24
Order did not arrive.
Hi I placed and paid for this order and still waiting it is seeds and might have gone off already... Time placed Oct 15, 2025 at 2:36 AM Order number 05-13711-60070 Total US $71.90 (5 items) Sold by quinta_dos_ouriques
0
Replies (0)AW
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Ruth R
1 reviews | Active since Jan 2020
11 Nov 2025, 16:07
Ebay ****med me big time
I believe i have been ****med by ebay, I have bought a part for my vehicle and when tracking my parcel they said it was suppose to be delivered on 24th October 2925, even now there's nothing. I've been referred to Dpd and still they can't find my parcel
Helpful (0)
|Replies (0)RR
Ruth R
1 reviews | Active since Jan 2020
11 Nov 2025, 16:07
Ebay ****med me big time
I believe i have been ****med by ebay, I have bought a part for my vehicle and when tracking my parcel they said it was suppose to be delivered on 24th October 2925, even now there's nothing. I've been referred to Dpd and still they can't find my parcel
0
Replies (0)KvdW
Karin van der Walt
1 reviews | Active since Jan 2020
3 Nov 2025, 14:05
eBay is the worst
I did not receive my parcel and I followed up with our local postal service, their feedback was that the parcel was damaged and content missing. The postal service updated their feedback on the website stipulating that the parcel was returned to the seller. I never received any feedback further after sending the above to the seller, except that my previous correspondence with them (when following up with them first) is now different and it seems fishy to them. After explaining the difference in my correspondence I never heard back from them. I even contacted eBay to intervene and even then, the refund was withheld. The proof of the delivery that the seller send eBay is false as the reference is not mine and when I bought this under eBay's attention they did not return with any feedback. I will never use eBay again and I would strongly advice if you buy from this seller, request that they use a courier service and not your local postal service to ensure there is a better track record of the delivery.
Helpful (0)
|Replies (0)KvdW
Karin van der Walt
1 reviews | Active since Jan 2020
3 Nov 2025, 14:05
eBay is the worst
I did not receive my parcel and I followed up with our local postal service, their feedback was that the parcel was damaged and content missing. The postal service updated their feedback on the website stipulating that the parcel was returned to the seller. I never received any feedback further after sending the above to the seller, except that my previous correspondence with them (when following up with them first) is now different and it seems fishy to them. After explaining the difference in my correspondence I never heard back from them. I even contacted eBay to intervene and even then, the refund was withheld. The proof of the delivery that the seller send eBay is false as the reference is not mine and when I bought this under eBay's attention they did not return with any feedback. I will never use eBay again and I would strongly advice if you buy from this seller, request that they use a courier service and not your local postal service to ensure there is a better track record of the delivery.
0
Replies (0)CM
Chris M
1 reviews | Active since Jan 2020
25 Aug 2025, 13:29
Did ebay just ***** my money?
I ordered an item from zzperformance_esales (order #03-13297-45304 ), which was cancelled by the seller (due to shipping). I then received an email indicating I will receive my refund in 3-5 business days (on my card). It is now nearing 2 months and I still have not received my refund. Seller says ebay was supposed to do the refund. And ebay's customer service is completely useless.
Helpful (0)
|Replies (0)CM
Chris M
1 reviews | Active since Jan 2020
25 Aug 2025, 13:29
Did ebay just ***** my money?
I ordered an item from zzperformance_esales (order #03-13297-45304 ), which was cancelled by the seller (due to shipping). I then received an email indicating I will receive my refund in 3-5 business days (on my card). It is now nearing 2 months and I still have not received my refund. Seller says ebay was supposed to do the refund. And ebay's customer service is completely useless.
0
Replies (0)JM
Jan M
1 reviews | Active since Jan 2020
19 Aug 2025, 18:16
Item paid for but not delivered
I have ordered an item over eBay more than five months ago, but it has still not reached me. I do not manage to get any useful feedback from either eBay, or their supplier. I have also not managed yet to get a refund.
Helpful (0)
|Replies (0)JM
Jan M
1 reviews | Active since Jan 2020
19 Aug 2025, 18:16
Item paid for but not delivered
I have ordered an item over eBay more than five months ago, but it has still not reached me. I do not manage to get any useful feedback from either eBay, or their supplier. I have also not managed yet to get a refund.
0
Replies (0)RN
Richard N
1 reviews | Active since Jan 2020
16 Jul 2025, 08:39
Unreliable eBay
I have previously ordered items from eBay. Today I'm unistalling their app from my mobile because I shall NOT order from them again. They failed twice to honour their estimated delivery dates. Their tracking is never accurate and incomplete. When I raise a query in their app they referred me to their sellers who do not communicate. Eventually I was told the item had been delivered to my local Post Office and that I must collect before it is returned. Lack of communication and long delivery period is a deal breaker for me.
Helpful (0)
|Replies (0)RN
Richard N
1 reviews | Active since Jan 2020
16 Jul 2025, 08:39
Unreliable eBay
I have previously ordered items from eBay. Today I'm unistalling their app from my mobile because I shall NOT order from them again. They failed twice to honour their estimated delivery dates. Their tracking is never accurate and incomplete. When I raise a query in their app they referred me to their sellers who do not communicate. Eventually I was told the item had been delivered to my local Post Office and that I must collect before it is returned. Lack of communication and long delivery period is a deal breaker for me.
0
Replies (0)