MDS Collivery
Verified Business
|2.5|17 Reviews (last 12 months)|Responds in 17h 58m
MDS Collivery
Verified Business
|2.5
17 Reviews (last 12 months)
Responds in 17h 58m
AI Review Summary
Based on recent customer reviews, MDS Collivery presents a sharply divided customer experience. Loyal clients consistently praise specific staff members and branches, highlighting responsiveness, professionalism, and a willingness to go the extra mile, particularly within the Durban team. However, a recurring theme among dissatisfied customers centres on delayed deliveries, deliveries to incorrect or non-existent addresses, and poor communication from the call centre. Customers frequently mention inconsistent information between consultants, unanswered calls and messages, and occasional rudeness from drivers, which collectively undermine confidence in the courier service experience.
Performance(last 12 months):
Trustindex Rating
4.3Ranked In Transportation & Logistics
#32Reply Time
17h 58mReplied to 73% of negative reviews
Reply time on negative reviews: 23h 54m
TrustIndex
4.3
Ranking
#32
in Transportation & Logistics
Reply Time
17h 58m
Replied to 73% of negative reviews
Reply time on negative reviews: 23h 54m
Frequently Asked Questions About MDS Collivery
Recent reviews (17)
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