SM
Stephina M
Active since Mar 2023
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Extremely Disappointing Service
I am very disappointed with the service from MDS Colliery regarding a parcel that was supposed to be delivered from Axxess yesterday. Yesterday the parcel was not delivered as expected. Instead, I received a call from a lady asking if the driver had contacted me, which he had not. During that call she confirmed that the parcel would definitely be delivered today. She also confirmed my address with me, and I even provided the nearest landmark to make it easier for the driver. Today I called to check on the delivery. The first consultant I spoke to told me they only service my area on Fridays. This made no sense because I was clearly told yesterday that the parcel would be delivered today. I was then transferred to a second consultant who claimed that my address is near Namibia, which is completely incorrect. The closest country to my location is Mozambique, not Namibia. Despite explaining this, I was simply told the parcel will now be delivered on Friday. What is most frustrating is that the consultants completely dismissed what their colleague told me yesterday. There seems to be a serious lack of communication within the company, and the information given to customers is inconsistent and unreliable. This level of poor service, confusion, and lack of accountability is extremely disappointing. I expected much better professionalism and coordination.
159 replies
6 months ago
Extremely Dissatisfied with Service
I am extremely disappointed with the poor level of service I have received from Liberty Life. On 14 August, Allan Gray submitted a request to transfer my funds from Liberty to Allan Gray. Since then, over two months have passed, and I have yet to receive any response from Liberty. Despite multiple follow-up emails being sent by Allan Gray, Liberty has remained completely unresponsive. This lack of communication is unacceptable for any financial institution handling clients' investments and retirement savings. The delay and silence not only reflect poor customer service but also a serious lack of professionalism and accountability. I expected far better from a company that claims to care about its clients' financial futures. Unfortunately, my experience suggests otherwise. I urge Liberty Life to take responsibility and act promptly on outstanding transfer requests, and I hope this review helps highlight the need for real improvements in their client service processes.
53 replies
10 months ago
Debiting my account but subscription is not active
I keep getting debited every month for my subscription but when try to view it shows that i do not have any active subscriptions. The reference number for my debit order is 377121721372505. I have sent an email using contacts on the website and still not getting any feedback.
0 replies
10 months ago
Poor service
Poor service from Liberty, withdrawal forms were submitted but there is no way of getting hold of them to follow-up. I have sent them emails and didn't get any feedback. I Tried calling them and their line is forever busy and end up getting disconnected. I check via WhatsApp if i can withdraw from the 2-pot system and it shows that i can apply which means my withdrawal form still have not been processed and me ex ***orkers have received their funds :(
53 replies
19 months ago
Sage South Africa not allocating payment to our account
I placed 2 orders in April for payslips and both orders were paid for and only 1 order was delivered. After querying the 2nd order was delivered. Sagen is now telling me that I owe them for the 2nd order. I have been sending proof of payment to Faith Magodielo and the debtors department since April, but they are still not correcting their mistakes. I keep getting statements that reflects that we owe them. I am afraid our account will get blocked for their mistakes. I am really disappointed in their services.
53 replies
36 months ago
Excellent service
Excellent service received from Oratile Kgomongwe. I am definitely insuring my replacement car with them
53 replies
38 months ago
Awesome service
Awesome service received from Marco ****son, keep up the excellent service.
53 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)