Paid and not received the equipment waiting for refund

Very bad experience and they are taking chances and collect the money and give the excuses to send the equipment. In December 2024 I booked for 2 forklifts and paid in full, they didnt send the equipment and told me no transport to move the forklifts, I hire from different company and paid extra charges for last minute booking. The guy name called Lucky from Ozzon said I will get compensate and do the refund immediately, then he started giving me stories no finance teams are working in December period and will be sort in first week of January, since then every day he is giving me he will sort today or tomorrow. I received 50% of the amount I paid and remaining amount is still pending. Now the guy is not even taking my calls.