Bad workmanship and poor customer service

I recently sent my Volvo to PT Paint & Panel of Sandton, Wynberg on the 5th September 2022.

My vehicle, 2018 Volvo XC90 D5 Inscription, had a minor bumper bashing which required the bootlid / tailgate, right tail light and rear bumper to be replaced. PT Paint & Panel eventually completed the work after approximately 4 weeks but the bumper was not perfectly aligned with the body panels and most importantly, the colour was visibly incorrect yet the service provider tried to push the vehicle as complete and with correct colour. They claimed that paint reacts differently to plastic versus metal hence the difference in colour. This claim did not make sense and I showed them the front bumper of the vehicle which is still in its original painted state yet there is no mismatch of colour. After immediately escalating this to the manager (Soloman), it was agreed the colour was indeed mismatched. It was a matte silver compared to metallic silver. The silver "glitter" effect in the paint was missing. A re-work / respray was agreed to plus a proper fitting of the bumper. PT Paint & Panel has had my vehicle for now going on 6 weeks (including the 1st attempt above) and is unable to match the colour, colour being Electric Silver Metallic. As far as I am aware they have resprayed the said parts at least 4 times without success. I am extremely dissatisfied with this service provider.

I do not believe that this service provider deserves to be Volvo approved for the following reasons: Poor communication and customer service, Poor quality workmanship, Lack of necessary skills, Unethical or disingenuous behaviour

I am still waiting for my vehicle and the service provider is still not keeping me updated on the progress.