Disappointing Service from PAC Rentals (Medihosp Group): failure to provide accounting record

I entered into a contract with Durbanville Mediclinic to pay for an item (air mattress) not supplied by the hospital or covered by medical aid.

The item was supplied to Durbanville Mediclinic by PAC Rentals.

The PAC Rentals patient invoice reflects the full amount for this item as outstanding.

Mediclinic Group claim they have paid this account. They cannot provide proof due to their legal responsibility to protect other patient's confidentiality.

Both Durbanville Mediclinic (Hospital Manager Mrs Christine Taylor) and the South African Human Rights Commission suggested that I approach the service provider (PAC Rentals) directly for an account statement confirming all payment details.

PAC Rentals have not provided the requested account statement (or an affidavit, should they be unable to produce a statement) to their customer, Durbanville Mediclinic or to myself (on the recommendation of their customer).

I confirm that this account record was not in the records provided to me by either Durbanville Mediclinic or the Mediclinic Group (who have claimed that they have provided me with all the records). If the record has been withheld from Durbanville Mediclinic, the Mediclinic Group and myself, it is therefore possible that this record has also been withheld from the South African Police Service.

Given that PAC Rentals were paid R10 046.40 by the Mediclinic Group this failure to produce the requested accounting record for either Durbanville Mediclinic or myself represents poor customer service, a lack of transparency and accountability.