PC
Pauline C
Active since Apr 2014
10
Reviews
0
Industries
Reviews
10 reviews13 months ago
Telkom Durbanville Branch service
I repeatedly logged a telephone fault (on line) with Telkom. I was repeatedly sent messages confirming that the fault had been resolved (it wasn't). I went into a Telkom branch where they refused to assist (but attempted to sell me a different product/ service). I went online and found excellent reviews for the service at the Telkom branch in Durbanville. I went in and they attempted to assist by kindly putting me in touch with the technical department. The problem was not resolved. Chelsey Phillips, of the Telkom branch in Durbanville, took over the matter. Chelsey made the effort to follow-up (I suspect repeatedly) in order to have the service restored. I was pleasantly surprised when the telephone service was restored this past week (the fault was initially noted on the 4th of February 2025). Chelsey also made the effort to call me regarding the restoration of the service. Chelsey was professional, responsible, and customer focused: she is an asset to Telkom. Thank you Chelsey and the team at Telkom!
0 replies
42 months ago
GlassRack, Claremont ,service
Popped in to GlassRack, Claremont (Cape Town) for some advice regarding cutting glass. Despite being busy with pressing work, Martin was happy to assist a crafter with useful advice and a referral. Good friendly service (for someone who isn't even a customer!)
0 replies
51 months ago
Claremont Fitment Centre excellent service
This is an unsolicited endor*****t of the service provide by Claremont Fitment Centre, Claremont, Cape Town. I booked my car in for repairs to the bodywork in February 2022. The Team at Claremont Fitment Centre did excellent work on the repair and, in addition to the repair, cleaned and polished my car as if it were their own. They also provided a lift to the bank to sort out banking issues for payment of the services. A big, appreciative "thank you" to Raabiah, Adil, Ray and the rest of the team.
0 replies
56 months ago
Netcare Christiaan Barnard Memorial Hospital: records of deceased patient withheld from next of kin
My mother died at Netcare Christiaan Barnard Memorial Hospital. I made PAIA requests for my late mother's records. According to the Act (Promotion of Access to Information Act 2, 2000), Section 63, a record may not be refused insofar as it consists of information about an individual who is deceased and the requester is the next of kin. Netcare Christiaan Barnard Memorial Hospital have not provided any grounds for refusal or an affidavit for the missing records, as per the requirements of the Act. I have approached the South African Human Rights Commission for assistance and laid a complaint with them. I contacted HASA (Hospital Association of South Africa) for assistance. They approached Netcare Christiaan Barnard Memorial Hospital to provide answers and assistance. I then received a letter from Bowman Gilfillan, a legal firm acting on the instructions of Netcare Christiaan Barnard Memorial Hospital. In this letter they confirmed that neither CBMH, nor any of the Netcare personnel or staff that I had been in contact with, would respond to my queries (or requests for documentation). They also requested that I cease, forthwith, from contacting the CBMH, or any Netcare personnel. Bowmans confirmed that Netcare Christiaan Barnard Memorial Hospital will cooperate with any SAPS (South African Police Service) investigations into my mother's death. The withheld records were not provided, nor were grounds for withholding the records provided (as per the requirements of the Act). No affidavit regarding missing records was provided. No reason was provided as to why I am prohibited from contacting Netcare Christiaan Barnard Memorial Hospital in this regard. I submitted a further PAIA request for my late mother's records directly to Bowman Gilfillan but did not receive a reply. In the preamble to PAIA it states that one of the goals of PAIA is to foster a culture of transparency and accountability in public and private bodies. Why would a private hospital withhold some records from next of kin, without providing any grounds for refusal or an affidavit (as per the Act)? (pmdirect@protonmail.com)
0 replies
56 months ago
SANBS Query regarding Covid 19 "vaccines" and blood contamination
SANBS (South African National Blood Service) state the following: "The blood transfusion services in South Africa are dedicated to supplying the safest blood possible, while maintaining a sufficient supply to meet the needs of our country." The SANBS state that they are confident that the currently approved Covid 19 "vaccines" do not pose a safety risk to blood recipients. I have requested, but not received, the scientific data to support this assertion. They further confirm that the SANBS aligns their practices with "those of internationally reputable blood services," and " also serves on multiple national and international COVID-19 working groups and consortiums to ensure we are at the forefront of the latest research and scientific information regarding the epidemic and all related matters." I also requested, but have not received, confirmation that the prescribing doctors have all been informed that any blood/ blood product provided to their patients may contain the blood of donors that have received Covid 19 vaccinations. (To ensure that consumers are notified of any possible risk (particularly with regard to the toxic spike protein and the fact that they are now possibly part of a phase 3 experimental drug trial) and are able to receive all the information required to provide "informed" consent.).
0 replies
56 months ago
Safety query re. blood contamination by Covid 19 experimental "vaccines"
I have yet to receive the requested safety information from the Western Cape Blood Service (WCBS). My first email to WCBS regarding the safety of blood and blood products, in relation to these experimental "vaccines" for Covid 19 (currently in a phase 3 trial to assess their safety and efficacy), was sent on the 1st of August 2021.The WCBS responded on the 25th of August 2021, directing me to their website. The information provided on the website confirms that donors are not required to disclose whether they are participating in the trial for the experimental gene drug (and have had the "vaccine"). The information on WCBS website further states that receiving a blood donation from someone who has been vaccinated is not the equivalent to being "vaccinated" as the "vaccine" is diluted in the blood of the donor and then further diluted in the bloodstream of the patient transfused with the blood product. They also state the following: "We are confident that the currently approved vaccines do not pose a risk to the patient receiving the blood product." Given that the WCBS are confident that there is no risk associated with these experimental "vaccines", I have requested that the WCBS (addressing my email to Ms Michelle Vermeulen, on the 26th of August 2021) please forward the evidence (i.e. trial, study or research safety data) that supports this claim. I have also requested that the WCBS please confirm that they have not been granted, or requested, any indemnity from any risks associated with blood products from any "vaccinated" individuals (i.e. both the nonreplicating, inactivated, or mRNA-based COVID-19 vaccine or the live-attenuated viral COVID-19 vaccine). On their website WCBS state the following: "The Western Cape Blood Service has an obligation towards recipients to deliver safe, uncontaminated blood." Given their commitment to delivering a safe product to their customers, and their confidence that the approved experimental "vaccines" do not pose a risk, transparency regarding the data. on which they base their confidence of no risk, is essential. This data needs to be made available for consumers in order to assess, scrutinize and validate these claims
106 replies
60 months ago
Excellent service from Mr Donnelly/ Mr van der Walt: Kirstenbosch Bookshop/ Tygerberg Bird Club
I telephoned Kirstenbosch Bookshop on the 13th of April 2021 and spoke to a Mr Greg Donnelly. I was looking for a 2021 bird calendar (for a housebound South African in the United Kingdom). There were, understandably for this time of year, none left. Mr Donnelly kindly made some suggestions (including approaching the Tygerberg Bird Club, who have their own bird calendar). I tried several places and there was no stock. I thought that the Tygerberg Bird Club would almost certainly not have anything available and didn't try them. I was pleasantly surprised when I received a phone call from Mr Donnelly several weeks later. He informed me that a Mr Bryan van der Walt, of the Tygerberg Bird Club, had delivered a 2021 bird calendar to the Kirstenbosch Bookshop. I purchased the beautiful bird calendar on the 7th of May 2021 and have sent it overseas. I am very appreciate of this outstanding follow-up and exceptional service from both Mr Donnelly and Mr van der Walt.
0 replies
64 months ago
Goldwagen Service Excellence
I purchased a part for my car from Goldwagen on the 21st of January 2021. I was assisted by Cameron Snyders (the Sales Specialist is Shaakirah Matthee). Once again I experienced prompt, efficient and friendly service from Goldwagen. I have not written a review before but have repeatedly experienced a consistent level of professionalism and dedication to customer satisfaction from the team at Goldwagen (including telephonic contacts).
0 replies
64 months ago
Disappointing Service from PAC Rentals (Medihosp Group): failure to provide accounting record
I entered into a contract with Durbanville Mediclinic to pay for an item (air mattress) not supplied by the hospital or covered by medical aid. The item was supplied to Durbanville Mediclinic by PAC Rentals. The PAC Rentals patient invoice reflects the full amount for this item as outstanding. Mediclinic Group claim they have paid this account. They cannot provide proof due to their legal responsibility to protect other patient's confidentiality. Both Durbanville Mediclinic (Hospital Manager Mrs Christine Taylor) and the South African Human Rights Commission suggested that I approach the service provider (PAC Rentals) directly for an account statement confirming all payment details. PAC Rentals have not provided the requested account statement (or an affidavit, should they be unable to produce a statement) to their customer, Durbanville Mediclinic or to myself (on the recommendation of their customer). I confirm that this account record was not in the records provided to me by either Durbanville Mediclinic or the Mediclinic Group (who have claimed that they have provided me with all the records). If the record has been withheld from Durbanville Mediclinic, the Mediclinic Group and myself, it is therefore possible that this record has also been withheld from the South African Police Service. Given that PAC Rentals were paid R10 046.40 by the Mediclinic Group this failure to produce the requested accounting record for either Durbanville Mediclinic or myself represents poor customer service, a lack of transparency and accountability.
0 replies
65 months ago
Excellent service 3@1 Cavendish Claremont
Excellent service from Ethel at 3@1 Cavendish in Claremont, Cape Town. She was very customer oriented, extremely knowledgeable and willing to go the extra mile with problem solving (and made it look effortless).
0 replies
Review Distribution
5 Star
6 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (40%)