Pathetic service

On the 22 April 2025 I went to pace car rental because I used them before and was happy, but that day I needed information about ehailing rent to buy and some guy showed me the right door, I got inside at 15hrs and a guy called Ben without even greeting me ask if I have copies I said no then he asked me to go and get copies which I did, I came back before 16hrs and I told the guy I need information about ehailing rent to buy , he asked me if I did copies of bolt app screens hots and I said yes then he gave me a form to fill without giving me any information as I requested, the guy left me sitting at his disk until 17hrs when everyone was packing and I asked "are you guys closing" and they said yes, so I asked Ben s colleague where is ths guy and what is the next step since the guy left me here, she said take this banking details and deposit R10 000 then we can talk, because I know pace I used them before I did immediate EFT and send POP to zanele@paceautoserces.co.za but she never rep****, I sent another email to confirm but no reply so I think I just got ****ed by Pace car rental,