Unprofessional

Regretfully, it has come to the point where I feel it necessary to make my formal complaint in the public forum. I have lost confidence in the eventuality that Pagel Schulenburg will read or respond to my correspondence professionally. Part of my hesitation is due to the sensitive nature of certain particulars regarding my case, yet considering a concise formal written complaint has to be made prior to proceeding with the Legal Practice Council in Gauteng and Pagel Schulenburg's continuing lack of responsibility to administrate on my behalf, which was the arrangement, I am left with no choice other than to risk a further loss of privacy and dignity. Adding to that, I reside in the Western Cape and therefore am only able to communicate with Pagel Shulenburg by either telephone or email.

In 2019, a Gauteng attorney referred me to the services of Anzel Lombard at Pagel Shulenburg. I requested Ms. Lombard to search for any trust accounts I am a beneficiary of. Ms. Lombard went to the Master's Office and obtained insolvent estate files for my deceased legal guardian, documents I was already in possession of, yet I paid for her services in full. Following that, Ms. Lombard approached an agent to search the internet and Veritas using only my name. Approximately ten working days later Ms. Lombard informed me that her agent, Mrs. Walker, would contact me directly. Mrs. Walker telephoned me from a private number, making it impossible for me to follow up with her directly. She stated only the beneficiary name, year of birth, nature of the account being Damages and Injury, and the geographical location of the file and account. The name and year of birth presented some very minor anomalies, and although I agreed the particulars were markedly similar to mine I did not wish to be dishonest, saying that I would endeavor to corroborate that information and follow up with Anzel Lombard to proceed with the matter as soon as I had done so. Going forward, I succeeded in doing just that. On the 18th of September in 2024 I telephoned Anzel Lombard and requested the contact details for the agent. She referred me to Lorraine van den Berg of Fast Reliable Services. That line of inquiry proved to be anything but fast or reliable. Ms. Van den Berg gave the impression she knew what I was requesting, and although the only communications with her that were possible were, with the exception of a couple of emails, nearly exclusively via Whatsapp messenger she strung me along for months. To date it has been exactly eighteen months and she has done absolutely nothing. She does not answer phone calls, and no longer replies to my emails or Whatsapp messages. I was assured by a friend last year that under no circumstances should it take years to obtain one file - one to two weeks is an acceptable period of time to wait. From November 2025 to date I have attempted to reach Anzel Lombard at the office of Pagel Schulenburg by telephone, leaving over twenty unanswered messages. Approximately one month ago I started following up with an email to Ms. Lombard following every failed attempt to reach her by phone. On the 6th of February 2026 I received a response from Veni Naidoo referring me to Petra Labuschagne of PGL Trustees. I responded to Veni Naidoo requesting mediation to contact the agent on my behalf, and was told that PGL Trustees were definitely the agents who dealt with my case in the first place. I responded again to request confirmation of the agent's name and her direct contact information, for which I received no response whatsoever. In spite of this, I continued to contact Ms. Labuschagne with regards to obtaining my file and account. After some back and forth communications over the course of a week her office was able to confirm to me what I suspected in that they had never heard of me and had no knowledge of my file or account or any initial inquiry to begin with. I then attempted to contact Veni Naidoo again, stating what PGL Trustees had informed me and received no response until I sent a follow-up email stating I would make a formal complaint with the LPC, at which point she assured me in writing that the issue would be addressed at the start of this week. Obviously that has not happened, making it necessary for me to proceed as I stated. Further to that, I must make mention of the facts involving my personal injuries and damages in that my physical and therefore also mental and emotional quality of life continues to deteriorate daily. I am now urgently in need of a specialised variety of medical treatments which can only be possible by obtaining the file containing my particular medical information and my award which will make it financially possible for me to receive said treatments. In addition, and in hindsight, I am now acutely aware of the lack of due diligence displayed by Ms. Lombard and her colleague acting as agent from the very start when my file was first obtained. Upon locating my file, had any form of perusal of the details contained therein been done they would have known straight away that the file was definitely mine. This would have avoided many years of wasted time, and indeed the necessity to contact her in order to follow up with the matter again. It is, in my opinion, reasonable to state that if you had previously suffered a traumatic brain injury, multiple broken and dislocated limbs, medical damages, surgical damages, scientific damages, extensive and severe domestic abuses, to put it delicately, and been diagnosed with Dissociative Amnesia due to trauma at a very young age without further or ongoing treatment, as well as a change of identity obtained *****ulently by some of the named said perpetrators that one might think, without the correct legal guidance, that a beneficiary name and year of birth containing minor anomalies might not in actuality be yours, when indeed it effectively is. All I ask of Anzel Lombard and Pagel Schulenburg is that they follow up, as per the original arrangement, by obtaining my file and communicating with the attorney that is administrating my account on my behalf in order so that I may receive my medical information and award.