TW
Tiffany W
Active since Jan 2019
16
Reviews
0
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Reviews
16 reviews2 months ago
Ridiculous and Frustrating
Initially, I had a good experience with this firm, however following a Damages and Injury file and account found by Pagel and Schulenburg in 2019 by requesting an agent to search the internet using my name they have made no further efforts to deliver it to me. They now, in fact, deny ever having found it for me, when I could not have known about it in the first place had they not found it by a seemingly alternative method to the Master's Office. Further to that, they removed my previous complaint on HelloPeter regarding the matter. Altogether ridiculous and extremely frustrating.
0 replies
2 months ago
Unprofessional
Regretfully, it has come to the point where I feel it necessary to make my formal complaint in the public forum. I have lost confidence in the eventuality that Pagel Schulenburg will read or respond to my correspondence professionally. Part of my hesitation is due to the sensitive nature of certain particulars regarding my case, yet considering a concise formal written complaint has to be made prior to proceeding with the Legal Practice Council in Gauteng and Pagel Schulenburg's continuing lack of responsibility to administrate on my behalf, which was the arrangement, I am left with no choice other than to risk a further loss of privacy and dignity. Adding to that, I reside in the Western Cape and therefore am only able to communicate with Pagel Shulenburg by either telephone or email. In 2019, a Gauteng attorney referred me to the services of Anzel Lombard at Pagel Shulenburg. I requested Ms. Lombard to search for any trust accounts I am a beneficiary of. Ms. Lombard went to the Master's Office and obtained insolvent estate files for my deceased legal guardian, documents I was already in possession of, yet I paid for her services in full. Following that, Ms. Lombard approached an agent to search the internet and Veritas using only my name. Approximately ten working days later Ms. Lombard informed me that her agent, Mrs. Walker, would contact me directly. Mrs. Walker telephoned me from a private number, making it impossible for me to follow up with her directly. She stated only the beneficiary name, year of birth, nature of the account being Damages and Injury, and the geographical location of the file and account. The name and year of birth presented some very minor anomalies, and although I agreed the particulars were markedly similar to mine I did not wish to be dishonest, saying that I would endeavor to corroborate that information and follow up with Anzel Lombard to proceed with the matter as soon as I had done so. Going forward, I succeeded in doing just that. On the 18th of September in 2024 I telephoned Anzel Lombard and requested the contact details for the agent. She referred me to Lorraine van den Berg of Fast Reliable Services. That line of inquiry proved to be anything but fast or reliable. Ms. Van den Berg gave the impression she knew what I was requesting, and although the only communications with her that were possible were, with the exception of a couple of emails, nearly exclusively via Whatsapp messenger she strung me along for months. To date it has been exactly eighteen months and she has done absolutely nothing. She does not answer phone calls, and no longer replies to my emails or Whatsapp messages. I was assured by a friend last year that under no circumstances should it take years to obtain one file - one to two weeks is an acceptable period of time to wait. From November 2025 to date I have attempted to reach Anzel Lombard at the office of Pagel Schulenburg by telephone, leaving over twenty unanswered messages. Approximately one month ago I started following up with an email to Ms. Lombard following every failed attempt to reach her by phone. On the 6th of February 2026 I received a response from Veni Naidoo referring me to Petra Labuschagne of PGL Trustees. I responded to Veni Naidoo requesting mediation to contact the agent on my behalf, and was told that PGL Trustees were definitely the agents who dealt with my case in the first place. I responded again to request confirmation of the agent's name and her direct contact information, for which I received no response whatsoever. In spite of this, I continued to contact Ms. Labuschagne with regards to obtaining my file and account. After some back and forth communications over the course of a week her office was able to confirm to me what I suspected in that they had never heard of me and had no knowledge of my file or account or any initial inquiry to begin with. I then attempted to contact Veni Naidoo again, stating what PGL Trustees had informed me and received no response until I sent a follow-up email stating I would make a formal complaint with the LPC, at which point she assured me in writing that the issue would be addressed at the start of this week. Obviously that has not happened, making it necessary for me to proceed as I stated. Further to that, I must make mention of the facts involving my personal injuries and damages in that my physical and therefore also mental and emotional quality of life continues to deteriorate daily. I am now urgently in need of a specialised variety of medical treatments which can only be possible by obtaining the file containing my particular medical information and my award which will make it financially possible for me to receive said treatments. In addition, and in hindsight, I am now acutely aware of the lack of due diligence displayed by Ms. Lombard and her colleague acting as agent from the very start when my file was first obtained. Upon locating my file, had any form of perusal of the details contained therein been done they would have known straight away that the file was definitely mine. This would have avoided many years of wasted time, and indeed the necessity to contact her in order to follow up with the matter again. It is, in my opinion, reasonable to state that if you had previously suffered a traumatic brain injury, multiple broken and dislocated limbs, medical damages, surgical damages, scientific damages, extensive and severe domestic abuses, to put it delicately, and been diagnosed with Dissociative Amnesia due to trauma at a very young age without further or ongoing treatment, as well as a change of identity obtained *****ulently by some of the named said perpetrators that one might think, without the correct legal guidance, that a beneficiary name and year of birth containing minor anomalies might not in actuality be yours, when indeed it effectively is. All I ask of Anzel Lombard and Pagel Schulenburg is that they follow up, as per the original arrangement, by obtaining my file and communicating with the attorney that is administrating my account on my behalf in order so that I may receive my medical information and award.
0 replies
7 months ago
FNB Mobile Application Forex Transactions *****
One week ago, while transacting my salary via PayPal using my FNB pp, the entire amount went "missing". I came here immediately to flag the issue, and have been given the runaround since. Forty eight hours following my complaint I received an email from somebody named Mashudu Phosa telling my my transaction is "stuck" on their system and they'll "escalate" the issue, and provide feedback. Of course, absolutely nothing has been resolved, feedback has not been given and all I get is automated email responses from this Mashudu Phosa who appears to be absent from work for the previous week. I feel, that for FNB to avoid serious legal action for ***** and theft on my account, they should actually contact me in person, telephonically, to explain what is being done to rectify their error and to give me an actual date for full reimbur*****t. It's the end of the month and I have bills to pay. Therefore, if not rectified soon, I will have to travel to Caledon SAPS to open a docket for theft and ***** against FNB to provide an honest reason regarding why my rent and utilities cannot be paid this month.
106 replies
7 months ago
FNB Mobile App Forex ****
I just transacted $27.32 USD from PayPal using my mobile phone app. I transact in this way at least once a week because I work a freelance online English teacher. After confirming the exchange amount an error screen popped up, then no money in my FNB bank account OR in my PayPal -both reflecting zero. This is theft. I expect my money back TODAY, FNB. Sort it out.
159 replies
7 months ago
Nothing fast or reliable about it
One year ago I was given a referral from a highly competent Johannesburg Estates attorney to contact an agent named Lorraine van den Berg from Fast Reliable Services in order to locate estate files, of which I am an unclaimed beneficiary, using a type of legal software called Veritas. Initially, she contacted me one month after agreeing to locate my estate file with the correct file number. Eleven months and two weeks later I have never heard one word from her in spite of numerous emails and W/A messages requesting an update regarding progress. All in all, an extremely disappointing experience. My personal need to have this matter resolved is both serious and pressing. Unless you are prepared to wait post mortem, I cannot recommend Fast Reliable Services.
0 replies
9 months ago
Where's my eBucks, FNB?
Last Friday the 18th of July 2025 I received an in app message telling me I was being credited an annual eBucks award of R1000 or 10,000 eBucks. I selected the option to have the amount credited to my eBucks account because I want to use it to buy electricity (and budgeted accordingly), and was notified it would take UP TO 48 hours to clear. That was 72 hours ago, and I'm wondering why my eBucks balance is still zero. I'm out of pocket now because of this apparent lie, misadministration or another "in-house" ****; and although I am accustomed to being let down by my bank, I would still like to know where are my eBucks, FNB?
106 replies
15 months ago
Don't use this app unless you feel like getting ******.
Four days ago I linked my bank account to my Luno trading app for immediate deposits at an extra charge 1.4%. I transferred R290.00, and nothing happened. Two filled in forms, emailed proof of payment emailed to support@luno.com and a lengthy chat with a consultant named 'Kyle' and still zero balance in my Luno wallet. Now they tell me I will have to wait a minimum of another three working days for them to process the immediate transfer I paid an extra 1.4% for. Ridiculous. I doubt I will ever see my money again. Don't use this app, it's an evil ****.
53 replies
17 months ago
Laughable Response
Following no response to my post on their website reviews, I wrote a lengthy complaint regarding the poor service and ill treatment I received from both Herm**** Spec-Savers branches on Hello Peter on Wednesday the 13th of November 2024. The following day, Spec-Savers responded on Hello Peter with this: "Thank you for the detailed feedback, and for bringing your matter to our attention. We are going to arrange for a Spec-Savers representative to step in and attend to your matter, and be in direct contact with you Thank You and Kind regards The Spec- Savers Team" Crickets chirp. They've done absolutely NOTHING to address the issue. Personally, I will never engage a single employee from either of those branches following the incompetence, rudeness, overcharging to my account, lengthy delays and overall distress they have caused. Having spent more than R100,000.00 in their branches over the past thirty years, you'd think they'd throw five bucks at a phone call, or at any given stage actually remedy the matter.
56 replies
17 months ago
Lazy-Eyed Optom
I have been a client-patient of Spec-Savers since the franchise existed, more than three decades ago. Approximately three months ago I went to Spec-Savers Herm****. I was consulted by a trainee optometrist named Zanele Kango. Her name does not appear on the website's staff list, I realise only now that the reason for that is because she in not a qualified optometrist. My poor eyesight is due to a TBI I suffered when I was a child in the early 1980s. Having previously consulted a highly competent optometrist named Simon at Spec-Savers Blue Route, who advised me as to my script with regards to preventing my left eye from losing it's physical ocular integrity and informing me, along with previous others that my sight had stabilized, I advised Zanele to kindly retain my script. She ignored me. Her equipment was filthy and she did not have the cleaning product to adequately clean the lenses she was using to test my sight with. She did not perform the comprehensive examination I am accustomed to - no pics to determine the size of the 'lack of oxygen build-up' (tumour) behind my left eye. She ignored my request. It took over three weeks for my new spectacles to me ready. I managed to get another lift into Herm**** - 180 kms round trip - to collect them at 11:30am. Upon wearing the glasses I immediately felt sick and dizzy because the script is too strong. I couldn't see properly at all, so I asked to speak to Zanele but was told she was out to lunch. The male 'frames consulted' told me to "get used to it.". I left the branch, unable to walk properly or see lines on the ground or escalators. When I looked in the mirror I saw than the frames lit up bright blue. I am an online language teacher, and when I opened my online platform I realised my students could not see my face because any light at all illuminated my lenses ultra violet blue. I checked my bill to find I had paid for a lens enhancement I neither request, nor required. I received absolutely no courtesy or professionalism from the branch and refused the return be done via Zanele, requesting it be done via Whale Coast Herm**** Spec-Savers. Again, I begged for a lift in Herm**** round trip to return the spectacles to have the BLUE UV removed. Another three week wait. I collected what should have been the corrected and lens enhancement removed lenses from Whale Coast Mall. The lenses were not corrected and the blue UV film not properly removed. I stood there for two hours while the receptionist learned what the protocol is for initial administrations necessary to transact my refund for the lens enhancement I had not asked for. Can you believe that I had to PROVE my own bank account after paying more than R5000.00 for something that is destroying my quality of life?? Gizellede Nel proved less than helpful, amateurish, uniformed and utterly unapologetic. Today, I have to place an eye patch over my right eye to keep my left eye open. I've been doing this for weeks now. My students have noticed my ocular deterioration, as has everyone around me, and I feel highly distressed because although trying my best to communicate my concerns to both Zanele and Gizellede, Spec-Savers doesn't care, and on a teacher's salary without medical aid I cannot afford to pay someone else to correct their mistakes. Immediately after receiving the spectacles, I wrote a review on the Spec-Savers Herm**** Google Reviews website. Nobody cared, nobody called or even responded to my online review. I'm sorry, but I think our thirty year relationship has come to an end, Spec-savers. I am highly distressed in the state that you've left me, a punch in the eye for "big bucks". I'm sure there are independent optometrists who would care for me better, and I am only taking my time to write this review because a friend said you would finally take notice this way. I just find it all so disappointing that I, with a traumatic brain injury, know more and better about optometry and reasonable customer services than both Zanele and Gizellede, and yet I have had to pay full price, forfeiting the specials all these years because of my "worse than usual eyesight condition" to suffer, once more since my TBI 40 years ago, with a dead and lazy left eye. I paid you to hurt me.
71 replies
18 months ago
FNB Account "Upgrade" and Overdraft Unwanted - Untrained and Irresponsible Bank Teller
I've tried to get information from FNB secure chat and by phoning and emailing - none answered my questions, or rep**** to resolve my issue, so I am forced to complain here. My FNB Gold car expires next week, so yesterday I was forced to find a lift into the nearest branch which is Herm**** - 85 kilometers away. I was under the impression that my card would be issued immediately at no cost to me - that is what the FNB app messages I received telling me to renew my card said. Ordinarily, I do everything in my power to avoid going into an FNB branch - it is almost always a long and unpleasant ordeal. I should have known the teller was grifting me when she went on trying to sell me FNB life insurance, despite me having no legal dependents, spouse or assets. I don't even earn enough monthly to be in a tax bracket. The teller told me that I qualify for an "upgraded" account to Aspire, and that I would earn eBucks. She said absolutely nothing else about it. Then, instead of just giving me my card, told me I would have to make the arduous mission back for another 170 kilometer round trip next week to collect my card. I told her that the FNB app messages said I could have my card same day and she told me that was a lie. After leaving the bank, I noticed an extra R1000 in my current account. I had no idea what that was about. A friend of mine who is a customer of Capitec explained that the FNB teller had probably given me an overdraft, but that it should not reflect as my 'cash credit'. Last night, I moved my current funds into my FNB savings pocket, as I do every day applicable. Then suddenly panicked because it occurred to me that I could be charged for doing that if the extra R1000 was overdraft money. I tried to get help from somebody on the Secure Chat and got no information whatsoever, except for to say that I would be charged but they had no idea what the interest rate is, or anything else at all, then abandoned my query before it was satisfied. This morning, I received an email demanding a lot of documentation I simply do not have - I am on an indigent income. Kindly cancel this overdraft immediately and take your money back, FNB, before you land me in trouble I cannot afford. Return my account to the Gold account I have been happily using for years to date - I want nothing to do with the Aspire account that that untrained and financially irresponsible FNB Herm**** teller flogged me without conscience to properly inform me of any of the added costs and inconvenience. I will make the tremendous effort to arrange a lift and cancel all other engagements to collect my usual Gold card next week from the Herm**** branch and hopefully never have to step inside an FNB branch again for another five years (or however long the card is usually valid for). Thank you.
53 replies
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1 Star
16 (100%)