Painting Contractors Somerset West

Unfortunately can't recommend

I recently contracted them to paint my house (outside) and wooden window frames. They also did some odd jobs as part of the deal. House: There was a misunderstanding with regards to the colour. In my opinion they should have made sure of this before they mixed the paint. I asked for Dulux Sunwashed Beach and they brought something else which was the wrong shade. I think they should have asked me to test it on the walls first and not the other way around, since this is their business, not mine. When I asked them to change it, the foreman literally screamed at me to come outside and said I should have told them. This was unprofessional and rude. The paint was also the wrong sheen. The house is a Mediterranean Villa style - earthy tones - and now it looks shiny and plastic. In my opinion they should have put options in front of me instead of just choosing for themselves. I asked for it to be done as it was before, certainly not shiny. As I am a lay person, I do not understand the implications of "tinting". I also have my reservations as to whether they gave the walls 2 coats but to check this I would have to pay to get a professional in. The paint is "rubbery" and easy to pick off with a fingernail. This might be the way it is but it seems strange to me. I could be wrong here. They also destroyed some of my plants, apparently someone fell off a ladder. The week they were there, all my goldfish, (a gift from my late father) died - They put a filthy drip sheet on it and this poisoned them (in my opinion). They painted one of the wooden windows (large centerpiece window) inside and out, grey. I had only asked for outside as all the other finishes in that room are wood. I asked them to come and fix this but never heard from them again. The windows - They were meant to fix them to a certain degree - at least to open and close. (Some were bad and we agreed to leave those ones). Some of them now don't close where they did before and some won't open at all. This is because the paint has stuck. Afterwards they told me that I should have left the windows open for 2 days - only afterwards. The foreman told me he had checked them all personally and they worked perfectly. Also I didn't need to see him washing their truck with my water and shirtless. At the end of the job, he told me that at first he thought I was full of nonsense, but now he liked me. Well that's the main thing. I suggest that with their next client, they sit down and go over all the paint color, brand and sheen options, varnish options etc, and sign off on them. This is their business, customers will not necessarily know to ask for this, this is their responsibility, otherwise outcomes like this are inevitable. They used a can of my Q20 and did not replace. Not a big thing but when I pay what I paid them ... On the positive side, their actual painting was neat on the walls, gutters, fascia boards and window frames. The workers worked quickly and professionally except for the pond. Maybe only use them with a meeting beforehand, and just for walls, windows, doors etc. When I spend 50k on painting house, I expect to get something that I will be happy and proud of for years to come. It's a huge investment. I am not impressed with the product they delivered or the service.